CREATING AN ORGANIZATIONAL CULTURE THAT ENHANCES PERFORMANCE

ABSTRACT
This research work appraised the importance of creating an organizational culture that enhances the overall organizational performance using Zenith Bank Plc in three different states in south-east Nigeria as reference points, which include Enugu, Aba and Owerri branches. The study specifically determined if organizations have cultures that guides the employees’ behaviour, how the employees’ get oriented into the culture, its impact on employees, the organization and equally on the external environment.
Using survey method, 138 respondents were sampled by simple random sampling method. The main instruments used in collecting data were the questionnaire and personal interview. However, materials from library and other research units provided secondary data. Chi-square statistics was then employed in analyzing the data obtained based on the stated hypotheses.
The study revealed that the organization has culture that guides the behaviour of the employees, the employees are oriented into the organization through certain formal events such as general meetings, company parties, award dinners and basically through training programmes. The existing culture in an organization has great impact on the overall performance of the organization and has also affected the external environment through certain community development projects, education scholarship scheme among others.
Based on these findings, conclusion was drawn and some recommendations were made