IMPACT OF EMPLOYEE TRANING AND DEVELOPMENT PROGRAMME IN THE OPERATION OF NEW GENERATION BANKS( A CASE STUDY OF GUARANTY TRUST BANK PLC

ABSTRACT
The global competition and swiftness of changes emphasize the importance of human capital within organizations, as well as the swiftness and ways of knowledge gaining of that capital. In the economy where uncertainty is the only certainty, knowledge is becoming a reliable source of sustained competitive advantage. Knowledge is becoming basic capital and the trigger of development. However, this study was undertaken to evaluate the impact of Employee Training and development on the operations of New Generation Banks with emphases on Guaranty Trust Bank Plc. The major problem of this study is that employee training and development within our organization are undeveloped. They are mainly performed occasionally and not connected with organizational strategy not do they have strategic significance and mostly employees are not selected or nominated on merit or on base of training needs for the organizations. However, the objective of the study is to assess and evaluate the impact of employee training and development in the operation of New Generation banks with reference to Guaranty Bank Plc as a tool adopted to improve on its employee performance. Hypothesis are formulated such that when analyzed may give possible solutions to the research questions. Datas are analysed through the use of descriptive, fractions, percentages, and chi-square test. Major findings indicate the employee training and development are crucial in effective and efficient operation of new generation banks. It is recommended among others that employee training and development should articulate the corporate strategic objective and plan of the organization to sustain at this ever changing innovative and competitive business environment.