IMPACT OF STRUCTURE AND TECHNOLOGY ON EMPLOYEE BEHAVIOUR IN ORGANISATIONS.

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ABSTRACT

The study is aimed at evaluating the Impact of Structure and Technology on Employee Behaviour in organisations, using a selected service oriented organisation and a manufacturing organisation namely: Diamond Bank Plc and Nigerian Breweries Plc in Enugu State.

The two major objectives of the study were to determine the extent to which structure and technology influence employee behaviour and to determine how the application of good structure and technology could improve employee behaviour.

The primary and secondary sources were used to obtain information for the study. The questionnaire was structured in five point Likert scale type format, in line with the objectives set out to achieve the study.

In calculating the sample size, the researcher applied the statistical formula for selecting from a finite population as formulated by Yamane (1964:280). The researcher chose to use the stratified sampling method so as to give a fair representation to the designated organisations and also by using the proportionality formula to allocate the sample size. The Chi-square (X2) statistical test method was used to test the hypotheses for the study.

Findings indicate that the extent to which structure and technology influences employee behaviour is high and that the application of good structure and technology would result to improved employee behaviour by designing structures which achieve a balance between cooperation and competition, which combine team behaviours and individual motivation.

Conclusively, organisations are set up for specific purposes, to achieve set goals and objectives. People join organisations because they believe that their personal goals could be met, while they strive to achieve the organisations objectives. Structure and technology provides the framework of an organisation and makes possible the application of the process of management.

Based on the findings, the study recommended that management of organisations should design their structure and technology to have significant effect on the management and functioning of the organisation in such a way as to help employees work together effectively by clarifying employee’s responsibilities and how their efforts should mesh through job descriptions, organisation charts and lines of authority.

          TABLE OF CONTENT
 
Title Page                                                                                                                                ii
Certification                                                                                                                            iii
Dedication                                                                                                                              iv
Acknowledgement                                                                                                                  v
Abstract                                                                                                                                 vi
Table of Contents                                                                                                                 vii
       Chapter One: INTRODUCTION
       Background of Study                                                                                                9                                                                                  
       Statement of the Problem                                                                                         10
       Objectives of the Study                                                                                            11
       Research Questions                                                                                                   12
       Research Hypotheses                                                                                                12
       Significance of the Study                                                                                         13
       Scope of the Study                                                                                                   13
       Limitations of the Study                                                                                           13
       Definition of Terms                                                                                                  14
 Historical Background of Diamond Bank Plc                                                          14
 Historical Background of Nigerian Bank Plc                                                           16
 References                                                                                                                18
 
 
     Chapter Two: REVIEW OF RELATED LITERATURE
     The Concept of Organisation Structure                                                                      19
     Types of Organisational Structure                                                                              20
     Impact of Structure on Employee Behaviour                                                             23
     Technology Generally Defined                                                                                   24
     Types and Characteristics of Technology                                                                   26
     Impact of Technology on Employee Behaviour                                                         28
     Structure and Technology in an Organisation                                                            30
     Effects of a Deficient Organisation Structure and Technology                                 33
     References                                                                                                            35
 
 
 
3          Chapter Three: RESEARCH METHODOLOGY
3.1       Introduction                                                                                                    37
3.2       Sources of Data                                                                                              37
3.3       Population of the Study                                                                                  37
3.4       Determination of Sample Size                                                                        38
3.5       Description of Instrument used for Data Collection                                      40
3.6       Data Analysis Techniques                                                                               40
3.7       Validity of the Instrument                                                                              41
3.8       Reliability of the Instrument                                                                           42
            References                                                                                                      43
 
4.0       Chapter Four: PRESENTATION AND ANALYSIS OF DATA
4.1       Introduction                                                                                                    44
4.2       Data Presentation and Analysis                                                                      44
4.3       Testing of Hypotheses                                                                                                49
           
5          Chapter Five: SUMMARY OF FINDINGS, CONCLUSION AND
RECOMMENDATIONS  
5.1       Introduction                                                                                                    58
5.2       Summary of Findings                                                                                     58
5.3       Conclusion                                                                                                      58
5.4       Recommendations                                                                                          59
 
            BIBLIOGRAPHY
           
APPENDICES
 

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