ASSESSMENT OF MOTHER’S SATISFACTION WITH HEALTH CARE SERVICES IN NEONATOLOGY UNIT

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ASSESSMENT OF MOTHER’S SATISFACTION WITH HEALTH CARE SERVICES IN NEONATOLOGY UNIT AT JBAMNH

                                     Abstract

Background: There is a need of the meaningful maternity care services which can satisfy women and their family with care provided to their newborn by development of services available in target to increase care at the standard level to all women and their newborn. Client satisfaction is the important measurement of quality of care in medical services, because it provides more information about how providers are successful in respecting the client values and expectations during care process.

Methodology: A cross sectional study was conducted on a sample of 223 delivering mothers in JBAMNH using convenient sampling technique. Data was collected using structured questionnaire and analyzed by SPSS version 20. Descriptive statistics analyses were done using frequency tables and percentages. Statistical tests were employed and significance level was taken at p-value <0.05.

Results: A total of 223 delivering mothers filled the questionnaire, of which 59.2% of  the respondents were above 25 year, 84.3% are married, 59.6% are primary educated, 33.6% are self employed, 61.0% delivered by SVD and 98.2% of newborn are in postpartum unit . The findings of the study showed that the overall maternal satisfaction level with the delivery services rendered at the hospital was 95.1%. Dissatisfaction was reported to be highest (36.3%) by hospital environment. Furthermore, satisfaction with newborn care service was found to have a significant association with the marital status and occupation with P value < 0.05.

Conclusion: This study has shown that mothers were overall satisfied. Strategies should be taken in place to increase mothers‟ satisfaction regarding hospital environment and cleanliness in this hospital.