ASSESSMENT OF REFERENCE AND INFORMATION SERVICES IN STATE TEACHING HOSPITAL MEDICAL LIBRARIES IN SOUTH EAST NIGERIA

ASSESSMENT OF REFERENCE AND INFORMATION

SERVICES IN STATE TEACHING HOSPITAL MEDICAL

LIBRARIES IN SOUTH EAST NIGERIA

ABSTRACT

This project examine Reference and Information Services in State Teaching Hospital medical libraries in the South East Nigeria with a view to finding out the extent of services provided to users, problems that hinder effective reference and information services. It also proposes strategies that would help to improve these services in the libraries. To achieve the objectives, six (6) research questions were drawn to guide the study. The design of the study is descriptive survey. A total of one hundred and eighty six (186) respondents were randomly selected for the study. A 96 items questionnaire, oral interview and an observation checklist were the instruments used to collect data which were presented in tables and analyzed using frequencies, percentages and the mean. Findings reveal availability of reference and information services, dissatisfaction with reference collections and services provided in these libraries, also the study further reveal that  poor infrastructure, outdated materials, online catalogue and ICT facilities were not available for reference and information services. To redress the situation, the researcher makes recommendations improvement in funding as well as provision and application of ICT facilities in reference services

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AVAILABILITY AND USE OF ELECTRONIC INFORMATION RESOURCES AND SERVICE DELIVERY IN UNIVERSITY LIBRARIES IN SOUTH-SOUTH NIGERIA

AVAILABILITY AND USE OF ELECTRONIC INFORMATION RESOURCES AND SERVICE DELIVERY IN UNIVERSITY LIBRARIES IN SOUTH-SOUTH NIGERIA

ABSTRACT

This research was on ascertaining the extent of availability and use of electronic information resources (EIR) and service delivery in university libraries. The research was geared towards determining the extent of which EIR is available in university libraries and also the extent at which they are used for service delivery. In conducting this research the survey research method was adopted. Interestingly, out of the two hundred and fifty eight (258) professional librarians in seventeen(17) universities in south-south Nigeria that made up the population for the study, only two hundred and twenty-three (223) professional librarians from eleven (11)university libraries were sampled and used for the research using purposive sampling technique. Questionnaire and the Observation checklist data collection instruments were used to the research. Descriptive statistical method of mean and standard deviation was used to analyze the research questions, while inferential statistical method of z-test was used to analyze the formulated hypothesis. The research instruments were personally administered and retrieved by the researcher. Response rate was high as one hundred and seventy-three (173) data collection tool was returned and found useable. Findings revealed that electronic information resources are available in university libraries. Furthermore, findings showed that these available EIR are not adequately applied to the services being rendered by librarians to their patrons. Similarly, the research findings showed that EIR availability and use in university libraries influence library services. Furthermore, it was revealed that male and female (librarians) could use EIR for service delivery in libraries, this is as hypothesis one (1) was accepted because the calculated z. 0.34 was less than (<) z. critical or significant value of .73.  In addition, hypothesis two (2) was rejected, meaning that the working experience of a librarian is a determining factor in handling the challenges to EIR availability and use in libraries; this is so as the calculated z. 3.12 is greater than (>) z. critical of .002. The research was able to prove that accuracy in information service delivery, independence of library users and speed in service delivery are perceived benefits of EIR availability and use in libraries. However, the research recommended among others that library management should constantly sensitize institutional heads and management, i.e Vice- chancellors, Deans, Provost, Bursars, Registrars etc on the need for the acquisition of EIR, training and re-training of library staff in line with modern day library activities and functions etc

TABLE OF CONTENTS

Contents Page No
Title Page – – – – – – – – – – i
Approval Page – – – – – – – – – – ii
Certification Page – – – – – – – – iii
Dedication Page – – – – – – – – iv
Acknowledgments Page – – – – – – – – v
Abstract Page – – – – – – – – – vi
Table of Contents – – – – – – – – vii
List of Tables – – – – – – – – – x

CHAPTER ONE: INTRODUCTION
Background to the Study – – – – – – – – 1
Statement of the Problem – – – – – – – – 9
Purpose of the study – – – – – – – – 10
Research Questions – – – – – – – – 11
Research Hypotheses – – – – – – – – – 11
Significance of the Study – – – – – – – – – 11
Scope of the study – – – – – – – – – 13
CHAPTER TWO: REVIEW OF LITERATURE
Conceptual Framework – – – – – – – – 14
– Concept and Development of Electronic Information Resources – – – 15
– Concept of Services Delivery- – – – – – – – 27
– Availability of Electronic Information Resources in Libraries – – – 23
– Use of Electronic Information Resources in Academic Libraries – – – 28
– Impact of Electronic Information Resources on Library Services and Functions- – 34
– Hindrances to Electronic Resource Availability and Use in Libraries – – – 41
– Schematic Diagram showing Relationship between Variables of the study and
Conceptual Framework – – – – – – – – 48
Theoretical Framework of the Study – – – – – – 49
– Ranganathan, R, S Laws of Librarianship – – – – – – 49
– Activity Theory (AT)- – – – – – – – – 52
Review of Related Empirical Literature – – – – – – 54
Summary of Literature Review – – – – – – – – 61

CHAPTER THREE: RESEARCH METHOD – – – – 64
Research Design – – – – – – – – – 64
Area of the Study – – – – – – – – – 65
Population of the study- – – – – – – – – 65
Sample and Sampling Technique – – – – – – – 66
Instruments for Data Collection – – – – – – – 66
Validation of the Instrument – – – – – – – – 68
Reliability of the Instrument – – – – – – – – 68
Method of Data Collection – – – – – – – – 69
Method of Data Analysis – – – – – – – – 69
CHAPTER FOUR: PRESENTATION AND ANALYSIS OF DATA – – 70
Descriptive Analysis of Data – – – – – – – 71
Research Question One – – – – – – – – 71
Research Question Two – – – – – – – – – 74
Research Question Three – – – – – – – – 76
Research Question Four – – – – – – – – 78
Research Question Five – – – – – – – – 80
Research Question Six – – – – – – – – 81
Research Question Seven – – – – – – – – 82
Inferential Analysis of Data – – – – – – – – 83
Hypothesis One – – – – – – – – – 83
Hypothesis Two – – – – – – – – – – 84
Hypothesis Three – – – – – – – – – – 84
Summary of Findings – – – – – – – – 85

CHAPTER FIVE: DISCUSSION OF RESULT, CONCLUSION AND RECOMMENDATIONS
Discussion of Findings – – – – – – – – 86
Implications of Study – – – – – – – – – 101
Recommendations – – – – – – – – – 102
Limitations – – – – – – – – – – 103
Suggestions for Further Research – – – – – – – 1o4
Conclusion – – – – – – – – – – 104
References – – – – – – – – – – 106
Appendices – – – – – – – – – – 119-37

 

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AVAILABILITY OF LIBRARY RESOURCES AND RESEARCH PRODUCTIVITY IN NIGERIAN MEDICAL SCIENCE RESEARCH INSTITUTES

ABSTRACT

The work embodied on this thesis is principally meant to describe availability of library resources and research productivity in five medical science research institutes in Nigeria. There were seven objectives which included the determination of: availability of library resources in the institutes; extent of accessibility to the resources; areas where the resources were majorly applied; extent of research productivity in the institutes; problems affecting provision of library resources in the institutes and measures to improve the identified problems affecting provision of resources. These were discussed using seven research questions and one null hypothesis as guides.  The work which was anchored on Elgin William’s theory of Marginal Utility of Productivity adopted a descriptive survey research design. The population size of the study was 215 (198 researchers and 17 librarians) drawn from five research institutes of which 166 (83.8% of researchers) and 17 librarians were actually used for discussions. The area of study is Nigeria and the institutes are distributed in Abuja, Kaduna, Lagos, and Plateau states of the country. The research instruments used for data collection were questionnaire which appeared in two categories (type 1 and 2) and an observation check-list. The tools were all face validated and the Cronbach’s Alpha reliability analysis procedure was applied to determine the internal consistency of the questionnaire items. About 85.1 percent of the questionnaires were returned and data obtained in the work were presented in tables and analyzed using descriptive statistics. The Pearson’s Product Moment Correlation coefficient procedure was applied in research question five to determine the relationship which was found positive but not strong. Also, the null hypothesis was tested using the t-statistics and was found non significant (P> 0.05). The study found that periodical resources were inadequate against existing library standards but books and non print resources were sufficient in the libraries of these institutes; access to relevant resources like e-books, manuals, patent documents, handbooks and indexes were limited. The institutes met the required productivity benchmark at each rank of the researchers as required by their conditions of service. It was also found in the study that funds, lack of acquisition policies, poor management and high cost of resources were the major problems affecting the provision of information resources in these institutes. The work recommended library reforms in terms of strengthening the capabilities of the library and use of acquisition policies. Also, that the government should institute a separate library budget, grant tax- free importation of library materials and encourage continuous training of all cadres of staff of the research institutes amongst many others. It was concluded that since research is very essential, the findings if adopted is expected to encourage good provision and access to information and information materials that will in turn enhance productivity of medical science researchers towards production of interventions that would be used to address the health problems affecting Nigeria and her people. The work highlighted some limitations like general apathy on filling of questionnaires shown by respondents.  Areas of further studies suggested include study of the impact of user services on development of interventions in Nigerian medical-based research institutes and study on the pattern of resource sharing amongst Nigerian medical-based research institutes.

TABLE OF CONTENTS

Title page – – – – – – – – – – i

Approval page – – – – – – – – ii

Certification page – – – – – – – – iii

Dedication – – – – – – – – – iv

Acknowledgements – – – – – – – – v

Table of Contents – – – – – – – – – vii

List of Tables – – – – – – – – – x

Abstract – – – – – – – – – xi

CHAPTER ONE: INTRODUCTION – – – – – 1

Background of the Study – – – – – – – – 1

Statement of the Problem – – – – – – – – 11

Purpose of the Study – – – – – – – – 13

Research Questions – – – – – – – – – 13

Hypothesis – – – – – – – – – 14

Significance of the Study – – – – – – – – 14

Scope of the Study – – – – – – – – – 16

CHAPTER TWO: REVIEW OF RELATED LITERATURE – – – 17

Conceptual framework- – – – – – – – 18

Concept of library resources – – – – – – – 18

Standards for library resources – – – – – – 21

Concept of research productivity – – – – – – 23

Benchmark for productivity in Nigerian Research Institutes – – – 24

Theoretical framework – – – – – – – 26

The Theorem of Marginal Utility of Productivity – – – – 26

An overview of research in Nigerian medical science research institutes – – 27

Variables of the study- – – – – – – – 31

Empirical studies – – – – – – – – 54

Summary of the literature review- – – – – – – 57

CHAPTER THREE: RESEARCH METHOD – – – – – 60

The Research Design – – – – – – – – 60

Area of study – – – – – – – – – 60

Population of the study – – – – – – – – 61

Sample and sampling technique – – – – – – – 62

Instruments for Data collection – – – – – – – 62

Validation of instrument – – – – – – – – 64

Reliability of the instrument – – – – – – – 65

Method of Data collection – – – – – – – – 65

Method of Data analysis – – – – – – – – 66

CHAPTER FOUR: PRESENTATION OF RESULT – – – 67

CHAPTER FIVE: DISCUSSION OF FINDINGS, CONCLUSION AND RECOMMENDATIONS- – – – – – – – 91

Discussion of findings: – – – – – – – 91

Implication of the study – – – – – – – 99

Recommendations – – – – – – – – 101

Limitations of the study – – – – – – – 102

Suggestions for further studies – – – – – – 102

Conclusion – – – – – – – – – 103

References – – – – – – – – – – 106

CHAPTER ONE

INTRODUCTION

Background of the study

The goal of health for all by the year 2000 had become a mirage by the end of the last century. This was a set objective for global health equity that was endorsed by the World Community at the Alma-Ata conference (Russia) on Primary Health Care in 1978. Twelve years after the set date, the objective still proved difficult to achieve due mainly to world health disparities. The present global health disparities are the result of uneven progress in health and development. An aspect of this disparity was shown in the World Health Organization report (WHO, 2004) that people in the developed world are seen to enjoy an average life expectancy of 87 and 91 years for males and females respectively. But that about 1.6 billion people of the world’s 6.8 billion population living in the least developed countries of Africa, Asia and Latin America die prematurely at 47 and 57 years for males and females respectively. The short life cycle in these areas is due to the burden of avoidable illness and diseases and this condition calls for immediate intervention and planning.

With regards to the development of interventions to deal with a wide range of diseases and illnesses, science has made significant contributions. From the time of Hippocrates, humanity has struggled to grasp the fundamental principles of science and apply them to human health. Thus, from Leonardo da Vinci’s groundbreaking sketches of the human body to James Lind’s studies of scurvy, from John Snow’s broad street pump to Joseph Lister’s discovery of antiseptics and from Wilhelm Roentgen’s x-rays to Frederic Banting’s discovery of insulin, science, and medical science in particular, has an impressive history of identifying and analyzing problems, making diagnoses, articulating prescriptions and mounting effective responses.

The history of medical science has revolutionalized people’s approach to public health. The World Health Organization (2004) report accepted the fact that medical science has led to dramatic improvements in health worldwide but also assumed that all is not yet well. It showed that disparities and inequities in health remained major development challenges in the present time.  This is because Human Immuno Virus / Acquired Immune Deficiency Syndrome (HIV/AIDS), Malaria and Dengue fever have continued to wreak havoc, new foes like the Severe Acute Respiratory Syndrome (SARS) and Avian Flu Viruses appear, yet old scourges like Leprosy and Tuberculosis have remained. As a way of bridging the health gap between the developed and the developing countries, the World Health Organization (WHO) ministerial arm identified the need and the importance of medical science research as a channel for providing tools for improved health and development by marking out the problems, developing new and effective interventions, empowering individuals and communities and informing policy and action in public health. Indisputably therefore, there is need for research in the health systems of all nations in order to save humanity, poor and rich, from the present day scourges that are quietly ravaging world communities.

Research has no one definition because there is more than one kind of research. Howard and Sharp (1983) defined research as seeking through methodical processes to add to bodies of knowledge by the discovery or elucidation of non-trivial facts, insights and improved understanding of situations, processes and mechanisms. Mouly (1978) stated that research is best conceived as the process of arriving at dependable solutions to problems through the planned and systematic collection, analysis and interpretation of data. The National Health Research Ethics Committee, Nigeria  provides that research is a systematic investigation including, development, testing and evaluation of methods designed to establish or contribute to a generalizable knowledge. This definition went further to classify research into therapeutic and non-therapeutic procedures. In this study, research is seen as a systematic step or provable conduct taken to find answer or solution to an envisaged problem.

These general definitions suggest that there are at least two major types of research. One of these is basic research while the second one is applied research (Powell and Connaway, 2004). Basic research is primarily interested in deriving new knowledge and is at most only indirectly involved with how that knowledge will be utilized in a specific, practical or real problem. Applied research on the other hand encompasses a variety of specific research techniques such as systems analysis and operations research. It emphasizes the solving of specific problems in real situations. The library has a central role to play in both of these two types of research. This central role is the provision of research information resources, which are the ingredients needed to conduct research.

Research, whether basic or applied in nature, has relevance in human society. One of the major reasons for research is the advancement of knowledge. Scientific research is designed to lead one from the known to the unknown. This requires that such research goes beyond experience and common sense, thereby promoting knowledge advancement and the progress of mankind. Research is also useful in enabling man to relate more effectively to his environment, accomplish his purposes and resolve conflicts facing him. As for Powell and Connaway (2004), research provides the field to test the various myths, assumptions, rules-of-thumb and conventions in all professions; it links concepts which have been proven through testing to be valid and thereby establish principles and theories on which services can be based. They also posited that research builds a foundation for evidence-based practice. It helps to solve professional problems, develop tools and methods for analysis of organizations, services and behaviour. Research helps to determine costs and benefits of services as well.

The ultimate benefit of research lies not only in the generation of new knowledge but in the translation of knowledge into technologies, interventions and strategies effectively and appropriately delivered to the poor.  Presently medical science research processes are being pursued within the context of contemporary knowledge, good ethics, effective policy, adequate resources and international cooperation.  Thus far, advances in medical science research and scientific knowledge have brought about development and have also led to the discovery of medicines, vaccines, diagnostics and medical devices that have improved health worldwide (Lansang and Dennis, 2004).

The World Health Organization (2006) expressed the view that a substantial share of the unnecessary illness and early deaths in the developing world can now be prevented, treated, or alleviated by sound policies and action using strategies and technologies that exist as a result of age long research activities.  The organization presumes that medical science research (a systematic step or provable conduct taken to find solution, with regards to use of natural or synthetic plants and animals properties to an envisaged health problem), is needed to guide and accelerate the application of the existing knowledge and technologies in diverse settings around   the world.  The presumption is that with genomics (study of gene sequences in living organisms) and proteomics (application of evolving technologies to analyze gene products) revolutions underway, more impressive research-driven innovations may be on, since there is need for interventions to fight communicable and non-communicable diseases; a vaccine for AIDS or pandemic influenza; a new treatment for tuberculosis; cures for cancer, heart disease and diabetes; better methods to prevent and diagnose sexually transmitted infections. Medical science research is also needed in order to discover fresh strategies and new tools required to tackle difficult problems for which current knowledge is inadequate.

The dynamic shifts taking place in the patterns of disease require a capability to monitor change and target interventions for the highest priority problems.  This implies that just as oral rehydration therapy for watery diarrheas came from research undertaken in South Asia about twenty years ago (WHO, 2006), research is urgently needed on a worldwide basis to find better and lower-cost means of dealing with many health problems for which existing knowledge does not provide effective solutions.  Research in the medical sciences is needed to develop approaches that will sustain health progress and overcome health disparities.  In the view of Kabir and Holmgren (2005), the development and implementation of evidence-based health care policy and practice depends on research that addresses the needs of the local population.  They maintained that all countries, including the least developed need some capacity for analysis and research.  Areas where such current researches are needed in medical science include a sustainable health financing system; achieving universal access to safe, effective and affordable interventions and developing a reliable health information system.

In spite of the fact that billions of dollars have been used before and are being presently earmarked for global research in medical science, there is still great need for more research effort since it provides a partial answer to human health problems. This may have informed the call by Obasanjo (2005), that all African leaders should accept the challenge of improving the health sector by supporting medical science research in the continent. Perhaps the call may have achieved something in the West Coast of the continent as a body called Programme Regional Sante en Afrique de l’Ouest (PRSAO) meaning West African Regional Programme for Health was initiated almost immediately by the Economic Community of West African States (ECOWAS) with support from the European Union (EU). The body is charged with the coordination and harmonization of health policies in the region, building of capacities to fight against cross border epidemics, developing regional functions for health research/training and strengthening cooperation and exchange of information and experience on the aspects of health et cetera (www.prsao.org). Since research programmes seem not to solve human problems on their own, there is need for human commitment in the provision of all types of resources relevant to research, and managerial skills to ensure success of research results in medical research institutes.  The World Health Organization (WHO, 2006) reported that efforts are being advanced by ECOWAS towards closing the huge knowledge gap in the health issues of the rich and the poor countries of Africa.

Institutes devoted to research activities began as a result of the industrial revolution of the late 18th through the 19th century in Europe and America.  In Nigeria, historical records have it that the first set of research institutes in the country was established during the colonial period (Aluko-Olokun, 1999; Barrow, 2002). The essence of establishing these institutes was to make in-depth enquiries and discoveries into the unknown areas in the field and perhaps to ensure sustainable provision of adequate raw materials for industries. The growth of these institutes in the country was as a result of the realization and acceptance of the need for information in specific subject fields like Medicine, Agriculture and Engineering.  Thus most of the   early research institutes reflected the colonial government’s interest in the investigation of tropical medicine, agriculture and geology. One of the early medical science research institutes established by the colonial government in the country was the National Department of Veterinary Research, Vom, in today’s Plateau State which was set up in 1924. This institute is known today as the National Veterinary Research Institute (NVRI). The Nigerian Institute for Trypanosomiasis Research (NITR) was set up in 1947 as West African Institute for Trypanosomiasis Research (WAITR) with its headquarters located in Kaduna (Aguolu, 1977). The institute has research interest in two diseases of economic importance; the African Trypanosomiasis and Onchocerciasis.  Both diseases still remain obstacles to good public health, poverty alleviation and agricultural development.  The establishment of the Nigerian Institute for Medical Research (NIMR), Lagos was possible because of the presence at Yaba- Lagos, of the Yellow Fever Commission of the International Health Division of Rockefeller Foundation of New York (Obaka, 1985).

Other similar health-based research institutes came in later and these include the National Institute for Pharmaceutical Research and Development (NIPRD), Abuja. The institute was established in 1989 as a result of an agreement between the Federal Government of Nigeria and the Pharmaceuticals Manufacturers’ Group of the Manufacturers’ Association of Nigeria (PMG-MAN). The institute has interest in drugs’ development and formulary. The latest of the research institutes is the Nigeria Natural Medicine Development Agency (NNMDA), Lagos. It was established in the late 1990s to actualize the critical and strategic mandate of researching, developing, documenting, preserving and promoting Nigerian’s natural medicines, defined as traditional (indigenous) health care systems, medications and non-medication healing arts with a view to integrating these into the nation’s national health care delivery systems.

The research institutes in the country have major functions of initiation and coordination of research programmes, provision of research requirements and management of human and material resources. According to Kibua and Oyugi (2005), the research institutes generally support research by:

 

  1.  Formulating policy guidelines on research expectations of their specialized area.
  2.  Managing human and financial resources available for research programmes.
  3. Capacity building (in terms of conferences, seminars, workshops and training).
  4.  Serving as a link between the government and stakeholders.
  5.  Creating an enabling channel for intellectual inventions/growth.
  6.  Documenting research results and information synthesis etc.

The research libraries of these institutes are normally charged with some roles in order to ensure that the institutional mandates are achieved. The roles for the libraries could include:

  1. Planning and organizing a research and information centre necessary to meeting the  information needs of researchers in the research and development tasks of the parent organization;
  2. Establishing close and continuous contacts with all researchers and other users of the services so that their interest profiles are identified and properly catered for;
  3. Providing policy guidelines for the administration of the research library;
  4. Developing routine methods for the discharge of these services (Christianson, 1980).

Research libraries in the health sector, as in other fields are conventionally the custodians of literature containing information that is relevant to research and useful to the people. The importance of information and library resources to individuals and the society in particular are overwhelming as remarked by Mahathir (2001). Dalrymple (2003), and Lansang and Dennis (2004) agreed that the central function of providing a pool of information resources to support both basic and applied research is presumably the role of the library in enhancing the research productivity of the research institutes. To achieve this supportive role effectively, there is need to have well-coordinated development of dynamic and comprehensive resource information in our medical research institutes’ libraries which will in turn enhance productivity. These library resources are generally defined as all resources in form of print and non-print including the traditional tools and the modern information and communications technology facilities (electronics) useful for information synthesis, dissemination and storage. Dike (1993) listed them to include reference resources (like dictionaries, encyclopedias, handbooks, manuals etc) which are used to refer to specific topics or items of information and can answer questions involving definitions, about, formulae, descriptions, spellings, abbreviations, or background knowledge and periodical resources, which appear in regular intervals to give current information on general issues or in a given field of study. Examples are newspapers, journals, magazines and proceedings. There are also the information and communications technology resources (commonly called the electronic resources) including computers, used in typesetting, printing and storage of documents; fax machines (used in the transfer of mails); CD-ROM (used in the storage of written documents or pictures); photocopiers, internet resources and scanners (used in the duplication of photos and printed documents).

Research libraries, including those in scientific and technical areas like medical science, have collections that are largely in the traditional format of books, journals, technical reports, patent documents and reference works. These resources are central to research since they contain information that is required in carrying out research activities. Researchers access, distill and utilize the information from these library resources for development of ideas and new products.  The differences in these resources are basically the information content they bear and perhaps, their formats. Thus such differences determine their users, applications and relevance. Some of them give a lead to use of other resources, some transmit ready-made information and some resources are used to manage existing information.

Some challenges in sustaining the roles of the research libraries have been reported by Ehikhamenor (1983), Asamoah-Hassan (2000) and Barrow (2002). The major part of the challenges is availability of library resources to support research activities. Availability here encompasses accessibility and usefulness of the resources to the needy at the right time and place. The needy, with regards to this study are users of library resources who expect that the contents or application of the resources would add value to their research endeavours.

Be this as it may, how these research institutes and their libraries are able to perform these functions determines their rating, with special emphasis on the productivity level of the staff. The institutes’ employees are expected to progress in rank by evidence of peer reviewed publications (as in Nigeria) or other products bearing intellectual input; they are employed based on academic attachment and seen to be conducting research in their area of academic specialty in the parent organization. Today, emphasis is placed on current and up-to-datedness of resources, but retrospective materials that are pre-determined by need and availability are very relevant, especially in the present era that is powered by information in all its ramifications.

On the other hand the productivity being discussed here, is defined as gains or output obtained for the use of a certain input (human or material resources) in a research process. It depends on how efficient the institutes are in initiating, coordinating and managing the resources at their disposal to earn a maximum result. Essentially, productivity is a ratio to measure how well an organization converts input resources (labour, materials, machines etc.) into goods and services. Argyris (2005) had shown that number of publications and the impact factor of journals where research results are communicated are accepted estimates of the quantity and quality of research productivity, especially in an academic environment.  In a core research setting, productivity is considered by factors like number of products on shelf, number of registered patents and publications communicated in peer-reviewed journals (Halil and Darrell, 1998).

In a research organization, the human resources are the staff while the material resources include the library resources, laboratory equipment and other physical objects required in conducting research.  Therefore, research productivity is speculatively being complimented by library resources, facilities and equipment available for research in a research establishment. Since library resources are considered relevant to research productivity, the essence of this study is to examine the relationship between availability of library resources and research productivity in Nigerian research institutes with particular reference to federal medical research institutes located in Abuja, Kaduna, Lagos and Plateau areas of the country.

                          

Statement of the problem

Research in the medical sciences is necessary for the attainment of quality health care that is accessible to all who need it. Fundamental to this vision are the supporting information resources and an acceptable pattern of delivering information where and when needed and in a form that will increase use.  A good number of health researchers and health care administrators recognize the importance of information to excellent and value-added research results.  Since libraries are channels where information needs of researchers are provided, the establishment and management of libraries are understood to be central to medical science research institutes in many countries of the world including Nigeria. It is assumed that technical information available in these resources would aid researchers through their research activities by providing information that would contribute positively on research initiatives and findings and as well enhance general productivity of both the researcher and the organizations.

 

However, productivity in medical science research seem not to be providing the desired result since mortality rate and disease profile of Nigeria continue to grow higher on daily basis. It is difficult to say if availability of library resources has any contribution to this challenge or whether there could be some expected leverage the information resources could provide to enhance research productivity in the country. These gaps cause a necessity for this study. More so, pre research discussions point to the fact that research libraries in Nigeria seem not to have adequate resources to support medical science research in the country and if this could be true, it would lead to poor research productivity in the population being covered by the study. Nonetheless, the issue of tackling health problems is paramount in today’s world and particularly Nigeria because the country has a huge population and is the centre of economic activities in Africa. So a continued devastation of the country by diseases and preventable illnesses could spell doom for the continent and this is unacceptable.

This unattended gap in library science research about identifying the relationship of library resources and research productivity in the medical institutes in Nigeria is where the study of availability of library resources and research productivity is focused and wants to fill.   Thus, the question being investigated is; what are the available library resources in Nigerian medical research institutes and what is their relationship with research productivity in these research organizations?

 

 

 

 

Purpose of the study

The purpose of this study is to determine the relationship existing between availability of library resources and research productivity in the Nigerian medical science research institutes. Specific objectives are to investigate:

  1.  the availability of library resources for medical science research activities in the institutes under study.
  2.  the extent to which researchers have access to these library resources in the medical research institutes under study.
  3.  the areas where  library resources in these institutes are applied.
  4.  the extent of research productivity in these institutes.
  5.  the relationship between available library resources and research productivity in the institutes under study.
  6.  the problems encountered in the provision of library resources in these institutes.
  7. the strategies for improving the provision of these resources in the population under study.

 

Research questions    

The following questions were framed to guide the study.

  1. What are the available resources in the libraries of the medical science research institutes under study?
  2. To what extent are these resources accessible to researchers in these research institutes?
  3. In what areas are these resources applied in the institutes covered by the study?
  4. What is the extent of research productivity in the institutes under study?
  5. What is the relationship between the library resources and research productivity in the research institutes under study?
  6. What are the problems facing provision of library resources in these institutes?
  7. What measures would improve provision of library resources in the institutes covered?

The Null Hypothesis

            The null hypothesis framed to guide the study is as follows:

There is no significant relationship between available library resources and research productivity of the medical science research institutes in Nigeria.

Alternative hypothesis (Ha): There is significant relationship between the available library resources and research productivity in the medical science research institutes in Nigeria.

 

Significance of the study

This study is considered important to librarians because they will use the result as basis for demand for the development of the research libraries by way of providing necessary information materials that could help them in information synthesis.  It will open up the contributions of library resources on research productivity in the medical science research institutes in the country and this will be a reference point to the usefulness and request for support for libraries in aid of health research in Nigeria. The result will help librarians in decision-making process during procurement periods in medical research libraries.

On the other hand, the management of medical research institutes in the country would benefit from the result by applying it in self-assessment of their own commitments towards research and library development with regards to the provision of facilities and resources for health research.  The result of the work will form a guide for medical research institutes’ management on the type of information resources needed in their organizations.

If the result of the study could be effectively applied during acquisition by the libraries, researchers, medical practitioners and other staff of the research institutes may stand to benefit from the outcome. This is because the desired information resources relevant to medical research would have to be made available in these research libraries. Therefore useful materials would be at their door steps for consultations and consequently, knowledge application.

Again, since it is believed that the technical information from library resources is expected to enhance research results, government on one hand would be provided with promising medical research results that would help her health policies and programme implementation through research/es conducted with state-of –the –art information resources. There would be enhanced research productivity in all medical research institutes in Nigeria since researchers would share relevant and selective research information based on their profiles. The entire health research programmes of the country would flourish when desired information resources are made readily available.  Government would be seen to have achieved in this aspect affecting the citizenry.

Finally, library schools and student interns would also benefit indirectly from the outcome because research libraries of various medical research institutes would be somewhat engaged in their training with appropriate and state-of –the –art resources. This will provide a good channel for capacity building with quality facilities for future medical librarians.

 

 

 

 

Scope of the study

The present study involves only the libraries of the medical research institutes established by the federal government of Nigeria, that are principally involved in medical science research and development (R & D) activities of the country.  In addition, a veterinary research institute is included in the study because it deals with diseases affecting both man and animals.

The content scope is strictly limited to availability of library resources, accessibility profile of the researchers (librarians and others in medical and paramedical fields) to resources for purposes of medical science research in Nigeria, areas where the resources are applied, extent of research productivity in the study population, relationship between library resources and research productivity, the problems facing provision of library resources in libraries of these institutes, and the measures to improve the provision of library resources.

These resources as mentioned earlier are in two categories. The first are the traditional (print/non print) resources made up of books, monographs, maps, charts, reference works, periodicals et cetera. The second type are the electronic/ICT resources that include; audio-visual materials, Internet, World Wide Web, topical Compaq discs, e-mails, fax, handsets, telephone and the storage facilities et cetera. All these are useful resources required for research activities which add value to research results. Finally, the geographical scope of the study is Nigeria.

 

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ASSESSMENT OF REFERENCE AND INFORMATION SERVICES TO UNDERGRADUATE STUDENTS

ASSESSMENT OF REFERENCE AND INFORMATION SERVICES TO UNDERGRADUATE STUDENTS IN FEDERAL UNIVERSITY LIBRARIES IN ENUGU AND ANAMBRA STATES

ABSTRACT

This study was conducted to assess reference and information services rendered to the undergraduate students in federal university libraries in Enugu and Anambra stateS of Nigeria. This is with aim of ascertaining the reference and information services offered to undergraduate students in these university libraries, to identify the available resources in the reference sections in these libraries, to find out the extent to which the undergraduate students make use of  reference and information sources in these libraries, to find out the extent to which the undergraduate students are satisfied with services offered in these libraries, to determine the problem encountered by using the reference collections in these libraries and to suggest possible ways of solving the identified problems. Based on the objective, six research questions guided the study. A descriptive survey design was adopted in carrying out the work. Sampling technique was used. A total number of one thousand, four hundred and sixty one (1461) respondents were used for the study. The instrument for data collection was questionnaire and oral interview. One thousand four hundred and sixty one (1461) copies of the questionnaire were distributed to the undergraduate students of the two university libraries with 95% return rate. Frequency table and mean were used for the data analysis. The results obtained from the findings revealed that reference services are rendered to undergraduate students in the two university libraries, that reference resources are available in the reference sections of the university libraries, that the undergraduate students make use of the reference services offered to them in the libraries under study. The finding also revealed that greater number of the undergraduate students are satisfied with the reference services offered in these libraries. However, the findings revealed that erratic power supply and lack of money constitute major problems to reference services in these libraries. Based on the findings, it was recommended that the administration of the libraries under study should make available stand-by generator to avoid disruption of power supply and that management should release more funds to enable libraries acquire more materials.

CHAPTER ONE

INTRODUCTION

Background of the Study

The library is regarded as the nucleus of any academic institution including universities. University libraries are established as a knowledge/information nerve centre otherwise called the “heart” of the university. The university is a service organization with the primary objective of providing the bibliographic resources required in fulfillment of the university’s mission. The university’s mission according to the National Policy on Education (2004) is to make optimum contributions to national development of high level manpower within the context of the needs of the nation. For any university to cope with the task of teaching, learning and research effectively, the university requires the total support of functional libraries.

University libraries also referred to as academic libraries help their parent institutions achieve their aim by performing the following functions:

  1. Provision of materials for undergraduate instruction, term papers, projects as well as supplementary reading;
  2. provision of materials in support of faculties, external and collaborative researches;
  3. provision of information resources for postgraduate research;
  4. provision of expensive standard works especially in the professional disciplines;
  5. Provision of materials for personal development (Igwebuike, 2003).

The university reference and information services department according to Sturges (2002) is agency or department responsible for providing processed or published information on specific topics to an organization’s internal users, its customers or the public. However, Matthew (2001) asserts that to be successful in today’s fast changing and highly competitive world, it is vital to use information technology effectively, having understood the role it plays, tremendous benefits it offers and how to make the best use of its system.

The entire human and material resources in a library are put in place at considerable expense for the overall purpose of providing effective services to the library users. On its part the library has a responsibility to ensure that its resources and services are used. This matter is so fundamental that one can define a library in terms of use. Indeed the modern library anticipates the expectation of its users and positively provides resources and services to fulfill them (Edoka 2000). According to Boulanger (1990) the traditional user groups of the academic library are the faculty, staff and students of the college or university.

The undergraduate or the university students pursuing their first degree have diverse needs such as information for writing their term papers, doing their assignments and even how to use the catalogue to get what they need from the libraries. Some of these are reference service needs which could best be provided by the reference librarian using reference sources. The undergraduate students gain entrance to the university without the skills for making effective use of the library and its resources. Aguolu and Aguolu (2002) posit that although in the university setting development of library literacy applies to both undergraduates and the postgraduates, it is primarily directed at the former. The library contains a vast array of information and often times the resources is not accessible to the undergraduate, students, especially the new intakes due to their lack of information skills. Hence Popoola (2001) posits that information availability does not mean accessibility and utilization. For the undergraduate students to undergo meaningful university education, they need to learn how to exploit the resources of the library especially reference sources.

Reference and information services are among the most important of these services, as they bring together the user and the resources in the library. Reference service is the personal assistance given by the librarian to individuals in search of information. In effect, reference service involves providing answers to questions asked by the library users. A reader has an information need. He comes to the library and poses the question. The librarian strives to provide an answer to the question from the information resources in his library and sometimes in another library. The essence of library service is the maximization of information resources in the library.

Encyclopedia Britanica (2003) states that the origin of formalized reference services can be found in American academic and public libraries and dated from the last quarter of the 19th century. It further noted that organized reference services appear to have been a uniquely American contribution to world librarianship. Reference services are aimed at teaching users the use of the standard reference sources and providing general answers to users’ queries. In the words of Osinulu and Balogun (2003) reference services are established primarily to facilitate the use of the library and its resources. Supporting this view Kumar (1998) highlights that in order to convert potential users into habitual users it is essential to establish a desired kind of contact between the user and the document. According to Kumar this (establishment of right contact between a user and document) assumes the existence of documents as well as users. In the same vein Ranganathan (1961) argues that the right contact between the right reader and the right book at the right time in the right personal way. Ranganathan further states that reference service is the establishment of contact between reader and book by personal services. Here personal service to each user to help him to find his requirement is emphasized. Galvin (1987) and Ugwuanyi (1997) in their different studies succinctly defined reference services as the personal assistance given to the users finding special information whether direct or indirect. Ifidon (1997) gave a broader definition of reference service as the springboard to the library and librarianship, wherein one is involved with all aspects of information, both theoretical and practical.

Reference and information services extend beyond the provision of answers to questions. The users are to develop skills which will enable them get all types of reference and information services –on – site, mail, telephone, email and virtual.

The undergraduate students need user education to be independent library users. Aguolu and Aguolu (2002) assert that independent library use is the epitome of library use dependent upon the lecturer’s teaching methods and his attitude towards the use of the university library, and upon his perception of his role as a teacher and his conception of the objectives of undergraduate. Lyle (1961) noted that in user education, the student is lured into becoming an active participant in his own education with the teacher serving as a guide and counsellor. Lyle further states that in this type of teaching, the student comes to the library to select, sift, organize and evaluate such information as he needs.

There are levels of reference services offered to students. According to Katz (1982) the three distinct levels of reference services are as follows:

  1. Conservative or minimum: This type of service consists of a little more than pointing out where reference tools may be found. The goal appears ultimately self-sufficient;
  2. Moderate or middling service: Here the librarian may make an active effort to instruct certain selected patrons in the use of the library while answering their question;
  3. Liberal or Maximum service: Here the librarian consistently comes up with the answer. He or she is willing and anxious to help the patron personally but only when such help is requested.

In reference service, the reference staff uses available resources in the reference section to supply answers to queries, thus meeting the information need of the patrons. These resources are in both print and non-print format. Nworgu (1991) defined reference sources as books not meant to be read from cover to cover but only to be consulted for certain information or factors. Nworgu further states that these books are expected to be in the library at all times. Kumar (1998) gave a list of reference books to include the following: encyclopedia, dictionaries, formularies etc. Print sources have been the standard format for most reference librarians. Their advantage according to Murray (1999) is that no additional equipment is needed to use them. In recent times libraries have emphasized computer-based reference sources. According to Sloan (2000) they include the following: Electronic journals, Internet resources, digitized materials, and World Wide Web. These electronic formats are ideal for reference materials in which people are reading shorter amount of information or just looking up a fact or statistics. Murry (1999) observed that the use of CD-ROM is advantageous because they can store a large amount of information in a small amount of space. Murray further states that they also offer Boalean searching thus assisting the user in finding additional materials that might not be so easily located in a print format.

The use of computers in libraries has improved reference service. Horvat (1999) is of the view that the strongest impact on services provided by libraries has probably been made by the use of computer to do sometimes complex and time-consuming tasks. Horvat further maintained that computers are especially useful in storing and retrieving specialized information. Katz (1981) asserts that the computer has revolutionized the very philosophy of reference service as well as actual search process. Sloan (2000) defined digital reference service as the provision of reference involving collaboration between library and user and librarian in a computer-based medium.

The reference section needs to be managed by competent reference staff. The interaction between the librarians and user is the key to the entire service. The unique role of the reference librarian requires his use of skills, experience and the ability to deal with people in carrying out his work effectively. Galvin (1981) recommends that a good reference librarian should be tactful, intelligent, energetic, sensitive, polite and assured. Similarly Kumar (1998) noted that the competencies to be developed by reference librarians include wide ranging intellectual interest; adequate knowledge of library resources; desire to assist user, ability for search literature etc. According to Oketunji (2008) reference staff require a first degree in humanities or arts or social science or sciences plus a postgraduate qualification in librarianship. Such training is necessary to equip him with sound background knowledge of the subject and the requisite skills required to render satisfactory service to users. Ifidon (1997) highlights that if the equipment is functional and furniture are available but there are no competent and user-friendly staff to operate the service, either the library will earn poor name or patrons will be reluctant to use the services.

The use of digital resources in reference service has changed even the work of reference staff. In addition to skills he already has, he needs in-service training to enable him/her use newly evolved resources effectively. Chigbu (2003) asserts that the traditional role of libraries and librarians is changing with the introduction of new technologies in library and information service worldwide. Again Oketunji (2008) observed that digital reference service will no longer be place-bound. The place at which it is based will not be a reference desk staffed by reference librarian. Oketunji further noted that instead, it will be an information consultation room in which a librarian can work face – to – face with a user or from which a librarian can work screen – to – screen with a remote user. The University of Nigeria Website and other University Websites are a development that transcends a building’s fixity and aims at saving the time of the researcher and assuring that every bit of information has its user and every user finds his/her needed information.

With the development of commercial information service and internet connectivity, reference services offered to users need to be assessed to determine level of quality and satisfaction. Devis (2002) observed that academic libraries are facing two major challenges: a global digital environment and increasing competition. Devis further noted that they must improve the quality of their services in order to survive. Similarly Hernon (2002) posits that it is important for libraries to know the quality of their performance by getting feedback from users because user’s assessment indicates the libraries’ success in service performance. Levy (2000) asserts that the assessment of a specific reference service program examines how well a particular reference effort in a known environment is able to achieve its goals.

Assessments of reference and information services pose problems. Rothstein and Altiman (1998) maintained that a number of studies have attempted to ascertain the opinion held by reference clientele regarding the service received for purposes of future evaluation. Welch (1982) noted that although personal observation by administrators and others has been a means of evaluating the reference process, many problems arise concerning the validity and reliability of this method of appraising reference service. In similar vein Levy (2000) highlights that it is extremely difficult to assess digital library public service, especially online reference service in part because we do not really know yet what types of demanded services will emerge from user of digital libraries as they settle into these online environments. Pomerantz, Mon and McChure (2008) assert that indeed, because of the complexity of planning for and delivering high quality remote reference services, evaluation is perhaps even more critical for this than for other services. Parasuraman Zeithaml and Berry (1988) developed an instrument with which to measure service quality and what customers value as important and it is called SERVQUAL. Nitecki (1996) noted that SERVQUAL is the mechanism that shifts the assessment of quality of library traditions of measuring collection size and counting incidents of its uses to begin investigating how the provision of service related to the library user’s service quality. Assessment according to Ifidon (1997) is the assessment of extent to which a collection is necessary in order to determine the scope, depth and usefulness of the collection. It will also help to convince the library authorities that the allocated resources are being judiciously utilized and identify area where additional weeding is required. Reference collection should be assessed by obtaining opinions from regular users, direct examination of shelves or applying library standards.

The two federal university libraries under study have ideal reference and information department that can meet information needs of students.

 

Statement of the Problem

The purpose of an academic library is the provision of high quality reference and information services that will meet the information needs of the undergraduate students as well as other users. The provision of reference service in the library is aimed at ensuring that the undergraduate students have access to the information they need for academic work.

Effective reference services are essential if the performance and the general standard of education of the undergraduate students are to be of high quality. However, it appears that the undergraduate students in some university libraries may not be receiving effective services in their reference sections. This may be due to inability of these libraries to procure current resources/thereby affecting the delivery of quality reference services to the undergraduate students. Again some problems encountered while using reference sources may constitute problems to undergraduate students. The inability to receive satisfactory reference services by the undergraduate students may equally be affecting their performance and library use.

Scholars have carried out studies on different aspects of reference services in different types of libraries but assessment of Federal University libraries reference services to undergraduate students in south eastern Nigeria has not been carried out. It is for this reason that this study is set to assess the reference services offered to undergraduate students to ascertain how well they are doing, the problems they encounter and what could be done to overcome the identified problems in these federal university libraries in south eastern Nigeria.

 

Purpose of the Study

The general purpose of this study is to assess the Federal University libraries reference and information services to the undergraduate student in south eastern Nigeria.

The specific objectives include to:

  1. ascertain the reference service offered to undergraduate students by university libraries;
  2. identify the available resources in the reference sections in these libraries.
  3. find out the extent to which the undergraduate students make use of reference sources in the libraries;
  4. find out the extent to which the undergraduate students are satisfied with the services offered in these libraries.
  5. determine the problems encountered by the undergraduate students while using the reference collections in these libraries.
  6. suggest possible ways of solving the identified problems.

 

Research Questions

This study is guided by the following research questions:

  1. What are the reference services rendered to the undergraduate students in the federal university libraries in Enugu and Anambra State, Nigeria?
  2. What are the available resources in the reference sections of the libraries?
  3. To what extent do undergraduate students make use of reference and information services in these libraries?
  4. To what extent are the undergraduate students satisfied with reference and information services offered in these libraries?
  5. What are the problems encountered by the undergraduate students while using reference and information materials?
  6. What are the possible strategies for overcoming the identified problems?

 

Significance of the Study

          The result of this study will hopefully be beneficial to the undergraduate students, other researchers, reference libraries and the university administration.

The findings of this study will make the undergraduate students and other researchers develop skills that will enable them exploit available resources and technology in their library and thus make them capable of getting their needed information independently.

The recommendation of this study will sharpen the focus of the reference librarian concerning professional role and responsibilities of a competent reference staff in terms of skills and personal qualities expected of them to carry out their job effectively.

This study will be of benefit to the University administration by unveiling the extent of finance needed to procure reference and information resources for libraries. The knowledge of this fact will enable University administration make adequate budgetary allocation with which to equip the library with resources and information communication technology (ICT) needed in the library.

 

Scope of the Study

The study will cover the two federal university libraries in south eastern Nigeria. They are the University of Nigeria, Nsukka and Nnamdi Azikiwe University Awka. It will also cover assessment of reference services such as user education rendered by reference sections of the federal university libraries

CONTENTS

Title Page – – – – – – – – – – i
Approval Page – – – – – – – – – ii
Certification – – – – – – – – – iii
Dedication – – – – – – – – – – iv
Acknowledgements – – – – – – – – v
Table of Contents – – – – – – – – – vi
List of Tables – – – – – – – – – vii
Abstract – – – – – – – – – – viii
CHAPTER ONE: INTRODUCTION – – – – – 1
Background of the Study – – – – – – – 1
Statement of the Problem – – – – – – 9
Purpose of the Study – – – – – – – 11
Research Questions – – – – – – – 11
Significance of the Study – – – – – – – 12
Scope of the Study – – – – – – – 13

CHAPTER TWO: REVIEW OF LITERATURE – – – 14
Conceptual Framework – – – – – – – 14
Nature of Reference Services – – – – – 15
Reference Services Rendered to Library Users – – 23
Assessment of Reference Services – – – – – – 25
Users Satisfaction – – – – – – – – 28
Problems Associated with Reference Services in …- – – 30
Strategies for Enhancing Reference Services in …- – – – 33
Review of Empirical Studies- – – – – – – 40
Summary of Literature Review – – – – – – 43
CHAPTER THREE: RESEARCH METHOD – – – – 46
Research Design – – – – – – – – 46
Area of the Study – – – – – – – – 46
Population of the Study – – – – – – – 47
Sample and Sampling Technique – – – – – 47
Instrument for Data Collection – – – – – – 47
Validation of the Instrument – – – – – – 48
Method of Data Collection – – – – – – 48
Method of Data Analysis – – – – – – 48

CHAPTER FOUR: PRESENTION AND ANALYSIS OF DATA – 50

CHAPTER FIVE: DISCUSSION, CONCLUSION AND
RECOMMENDATIONS- – – – – 57

Discussion of Findings – – – – – – – 57
Implication of the Study – – – – – – – 61
Recommendation of the Study – – – – – 62
Suggestions for Further Studies – – – – – 62
Limitation of the Study – – – – – – – 63
Conclusion – – – – – – – – – 63

REFERENCES – – – – – – – – – 65
APPENDICES – – – – – – – – – 78

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