Automation nowadays has already entered human lives, but in designing a valuable, reliable and usable automatic system, there’s a need to conduct a critical investigation of the case studies in terms of functionality, information analysis, decision and action selection and action implementation. The complexity of automation design requires high logical process, related techniques and real execution. Every single part of the process should be clarified before starting. In this business competitive era, Information and Communication Technology is placed on a platform by many organizations as their key indicator for success. Online data handling and automation service have been a major tool to provide better customers service. This research consists of an outline of the analysis and design process of booking of tickets for performances of airline operations
The use of technology help in improving process or activities performance in terms of speed and accuracy. It help individual customer and agencies to access a required processes or activities from their homes or offices. The creation of technology and its application in order to control and monitor the production and delivery of various goods and services is refer to as automation (Jacky, 2019). It performs tasks that were previously performed by humans. Automation is being used in a number of areas such as manufacturing, transport, utilities, defense, facilities, operations and lately, information technology. In the manual system of tickets booking, customers are unable to booked ticket online at their comfort of time which may lead to queue up to booked a tickets ask for information (Adam, 2019). The automated ticketing system enable customers to book and make payment online, to check available convenient location and other information online. In the new proposed system, it aim to automate existing ticketing system to provide better customers services. In this work, the outline of conceptual view of the proposed system will be highlighted.