DESIGN AND IMPLEMENTATION OF A FOOD MENU DIRECTORATE SYSTEM

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DESIGN AND IMPLEMENTATION OF A FOOD MENU DIRECTORATE SYSTEM

ABSTRACT

Restaurant industry has been experiencing technology innovation to uphold its service quality for decades. Studies have suggested that the technology adoption would lead to beneficial consequences on operation performance. The current study was conducted to design and implement computerized restaurant menu system, to analyze the requirement for the proposed system, to design and develop computerized restaurant menu system and to test and implement the system. This study also analyze effect of the information provided by the computerized restaurant menu system, the service of a waiting staff, and technology innovation on menu displaying device on restaurant customer’s satisfaction. Data were collected from a full-service restaurant in Bauchi. Sixty-nine customers (N=69) were invited to make responses to the questionnaire. From the data collected, the analysis indicated that the information on the menu, services from waiting staff and the innovative technology in restaurant have positive impact on customer satisfaction.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ABSTRACT

 

Restaurant industry has been experiencing technology innovation to uphold its service quality for decades. Studies have suggested that the technology adoption would lead to beneficial consequences on operation performance. The current study was conducted to design and implement computerized restaurant menu system, to analyze the requirement for the proposed system, to design and develop computerized restaurant menu system and to test and implement the system. This study also analyze effect of the information provided by the computerized restaurant menu system, the service of a waiting staff, and technology innovation on menu displaying device on restaurant customer’s satisfaction. Data were collected from a full-service restaurant in Bauchi. Sixty-nine customers (N=69) were invited to make responses to the questionnaire. From the data collected, the analysis indicated that the information on the menu, services from waiting staff and the innovative technology in restaurant have positive impact on customer satisfaction.

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