EFFECT OF ETHICS ON ORGANIZATIONAL PERFORMANCE

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EFFECT OF ETHICS ON ORGANIZATIONAL PERFORMANCE; A STUDY OF COCA-COLA COMPANY PLC ENUGU BRANCH, NIGERIA

ABSTRACT
This project is a review of Effect of Ethics on Organizational Performance; A Study of Coca-Cola Company Plc Enugu Branch, Nigeria
The Statement of Problem identified were unethical behaviour such as poor attitude to work, poor customer service, poor corporate social responsibility and poor morale value
To meet the general objective, the study will focus on the following specific objectives: to prove that poor attitude to work affects the organization performance of an organization, how poor customer service affects the performance of an organization, to ascertain whether poor corporate social responsibility affects the performance of an organization, to show how poor morale value can lead to low performance of an organization.
The descriptive survey method was used and the research tool was questionnaire. 680 respondents answered the questionnaire. Data analysis using Chi-square formula and presentation was done by the use of tables.
The findings from the study showed mainly that there is evidence to prove that poor morale value can affect the performance of an organization.
Finally, solutions and recommendations were proffered on how the poor morale value of the staffs should be improved to help their productivity by setting company policy. The write up is duly summarized.

TABLE OF CONTENTS
Tite Page i
Certification Page ii
Dedication iii
Acknowledgement iv
Abstract v
CHAPTER ONE: INTRODUCTION
1.1: Background of the Study 1
1.2: Statement of the Problem 4
1.3: Objective of the Study 4
1.4 Research Questions 5
1.5: Research Hypotheses 5
1.5: Significance of Study 6
1.6: Scope of the Study 6
1.7: Limitations of the Study 6
CHAPTER TWO: LITERATURE REVIEW
2.1: Meaning of Ethics and Business Ethics 8
2.2 Classification and Nature of Ethics 16
2.3: Definition of an Organization 21
2.4: Organizational Performances 23
2.5: Factors Affecting Ethics in Organizations 26
2.6: Effects of Ethics on Organizational Performance 30

CHAPTER THREE: RESEARCH METHOD
3.0: Research Design 33
3.1: Area of Study 33
3.2 Procedure for Data Collection 33
3.3: Population of the Study 34
3.4: Sample and Sampling Technique 35
3.5: Data Collection Instrument 35
3.6: Validation of Instrument 38
3.7: Reliability Test 38
CHAPTER FOUR: PRESENTATION AND ANALYSES OF DATA
4.1: Presentation of Data 39
4.2: Analyses of Data 39
CHAPTER FIVE: SUMMARY OF FINDINGS, RECOMMENDATIONS AND CONCLUSION
5.1: Summary of Findings 55
5.2: Recommandations 58
5.3: Conclusion 59
REFERENCE 60
APPENDIX 1
APPENDIX 2

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