EVALUATING THE EFFECT OF ENTERPRISE RESOURCE PLANNING (ERP) SYSTEMS ON THE PERFORMANCE OF COMMERCIAL BANKS IN SOUTH-WEST NIGERIA

EVALUATING THE EFFECT OF ENTERPRISE RESOURCE PLANNING (ERP) SYSTEMS ON THE PERFORMANCE OF COMMERCIAL BANKS IN SOUTH-WEST NIGERIA

TABLE OF CONTENTS

Page
Title page i
Declaration ii
Approval iii
Dedication iv
Acknowledgement v
List of Tables x
List of Figures xi
List of Appendices xii
Abstract xiii

Chapter 1: Introduction

1.1 Background of the Study – – – – 1
1.2 Statement of the Research Problem – – – 5
1.3 Objectives of the Study – – – – – 8
1.4 Research Questions – – – – – – 9
1.5 Research Hypotheses – – – 9
1.6 Significance of the Study – – – – – 10
1.7 Scope of the Study – – – 10
1.8 Limitations of the Study – – 11
1.9 Definitions of Terms – – – – – – 12
1.10 Profiles of the Studied Commercial Banks – – – 13
References – – – – – – – 20

Chapter 2: Review of Related Literature
Introduction – – – – – – – 22
2.1 The Conceptual Framework of ERP systems – – – 22
2.2 ERP Systems Modules – – – – – 27
2.3 Evolution of Enterprise Resource Planning – – 28
2.4 Theoretical Framework – – – 30
2.5 Organizational Performance: Trends and Framework – 42
2.6 ERP Systems and Organizational Performance Measure – 50
2.7 Empirical Review of ERP systems Implementation and
Organizational Performance – – – – – 54
2.8 Selection Criteria for an ERP Systems – – – 60
2.9 ERP Systems Implementation – – – – 62 2.10 Key Resources Across Functional Areas- – – – 69
2.11 What Makes an Enterprise Resources Valuable – – – 73
2.12 Framework for IT and ERP Investment – – – 74
2.13 Impact of ERP Systems on Organizational Performance – 77
2.14 Overview of the Nigerian Banking Industry – – – 80
2.15 Nigerian Banking Industry and Information Technology 82
2.16 Drawbacks of the ERP Systems – – – – 84
2.17 ERP: Managing the Paradigm Shift for Success – – 88
2.18 Summary of the Review of the related Literature – – 94 References – – – – – – 96

Chapter 3: Research Methodology
Introduction – – – – – – – 107
3.1 Research Design – – – – – – 107
3.2 Sources of Data – – – – – – 107
3.3 Population of the Study – – – – – 108
3.4 The Sampling Technique – – – 108
3.5 Description of the Research Instrument – – – 109
3.6 Reliability of Research Instrument – – – 110
3.7 Validity of Measurement – – – – 110
3.8 Data Analysis Techniques – – – – – 111
References – – – – – – – 113

Chapter 4: Data Presentation and Analysis
Introduction – – – – – – 114
4.1 Data Analysis – – – – – – – 114
4.2 Reliability Analysis- – – – – – 116
4.3 Analysis of ERP Systems General Concept Questions – 117
4.4 Analysis Using Z-Test – – – – 122
4.5 Cross Tabulated Analysis – – – – – 126
4.6 Testing the Research Hypotheses – – – – 127
4.7 Categorization of the Responses of the Studied Banks on
the Research Objectives – – – – – 134
4.8 Discussion of the Research Findings – – – 136
4.9 Management Implications of Relevant Findings – – 146
4.10 Research Model on the Impact of ERP Systems on Bank performance – 148
References – – – – – – – 151

Chapter 5: Summary of Major Findings, Conclusion and Recommendations
5.1 Summary of Major Findings – – – – – 154
5.2 Conclusion – – – – – – 155
5.3 Recommendations – – – – – 155
5.4 Contribution to Knowledge – – – – 157
5.5 Suggestions for Further Research – – – – 160
References – – – — – – 161
Bibliography – – – – – – 165
Appendices – – – – – – – 178