EVALUATION OF THE EXTENT TO WHICH JOB STRESS AFFECTS EMPLOYEE PERFORMANCE IN SELECTED DEPOSIT MONEY BANKS IN ENUGU STATE NIGERIAN
The study sought to (i) identify the related stressors that affect employee productivity. (ii) ascertain the physical environmental stressors that affect employee job satisfaction, (iii)Assess the interpersonal stressors that affect employee efficiency and (iv) assess the consequences of emotional stress on employee commitment. The population of the study was two thousand five hundred and ninety two (2592) comprising of senior and junior staff of the selected deposit money banks namely: First Bank, United Bank for Africa, Ecobank Plc, Zenith Bank Plc and Access Bank Plc. The sample size of 487 was obtained from the population using Godden formula. Primary data were obtained from questionnaire and oral interview. Secondary data were obtained from books, journals and internet. Reliability test was done using Cronbach’s alpha, giving a coefficient of 0.98%, indicating high reliability of the instrument. Content validity was measured by – experts from the industry and academia. Findings revealed that role conflict, role ambiguity and workload are role related stressors that affect employee productivity β = 6.094, p = 0.003 <0.05). Office space, lack of privacy and poorly ventilated rooms are physical environment stressors that affect employee job satisfaction β = 18.968, p = 0.009 <0.05). Office politics, poor supervision and conflict with co-workers are interpersonal stressors that affect employee efficiency β = 22.439, p = 0.016 <0.05) and High blood pressure, burn-out and high absenteeism are consequences of emotional stress on employee commitment β = 7.445, p 0.037 <0.05). The study concluded that organizational stress comes as a consequence of role ambiguity, role conflict, workload,physical environmental stressors, interpersonal stressors and emotional stress. The study recommended that Banks should manage related stressors so as to ensure improved employee productivity.