ABSTRACT
The study is aimed at evaluating the Impact of Structure and Technology on Employee Behaviour in organisations, using a selected service oriented organisation and a manufacturing organisation namely: Diamond Bank Plc and Nigerian Breweries Plc in Enugu State.
The two major objectives of the study were to determine the extent to which structure and technology influence employee behaviour and to determine how the application of good structure and technology could improve employee behaviour.
The primary and secondary sources were used to obtain information for the study. The questionnaire was structured in five point Likert scale type format, in line with the objectives set out to achieve the study.
In calculating the sample size, the researcher applied the statistical formula for selecting from a finite population as formulated by Yamane (1964:280). The researcher chose to use the stratified sampling method so as to give a fair representation to the designated organisations and also by using the proportionality formula to allocate the sample size. The Chi-square (X2) statistical test method was used to test the hypotheses for the study.
Findings indicate that the extent to which structure and technology influences employee behaviour is high and that the application of good structure and technology would result to improved employee behaviour by designing structures which achieve a balance between cooperation and competition, which combine team behaviours and individual motivation.
Conclusively, organisations are set up for specific purposes, to achieve set goals and objectives. People join organisations because they believe that their personal goals could be met, while they strive to achieve the organisations objectives. Structure and technology provides the framework of an organisation and makes possible the application of the process of management.
Based on the findings, the study recommended that management of organisations should design their structure and technology to have significant effect on the management and functioning of the organisation in such a way as to help employees work together effectively by clarifying employee’s responsibilities and how their efforts should mesh through job descriptions, organisation charts and lines of authority.
| TABLE OF CONTENT |
| Title Page ii |
| Certification iii |
| Dedication iv |
| Acknowledgement v |
| Abstract vi |
| Table of Contents vii |
| Chapter One: INTRODUCTION |
| Background of Study 9 |
| Statement of the Problem 10 |
| Objectives of the Study 11 |
| Research Questions 12 |
| Research Hypotheses 12 |
| Significance of the Study 13 |
| Scope of the Study 13 |
| Limitations of the Study 13 |
| Definition of Terms 14 |
| Historical Background of Diamond Bank Plc 14 |
| Historical Background of Nigerian Bank Plc 16 |
| References 18 |
| Chapter Two: REVIEW OF RELATED LITERATURE |
| The Concept of Organisation Structure 19 |
| Types of Organisational Structure 20 |
| Impact of Structure on Employee Behaviour 23 |
| Technology Generally Defined 24 |
| Types and Characteristics of Technology 26 |
| Impact of Technology on Employee Behaviour 28 |
| Structure and Technology in an Organisation 30 |
| Effects of a Deficient Organisation Structure and Technology 33 |
| References 35 |
| 3 Chapter Three: RESEARCH METHODOLOGY |
| 3.1 Introduction 37 |
| 3.2 Sources of Data 37 |
| 3.3 Population of the Study 37 |
| 3.4 Determination of Sample Size 38 |
| 3.5 Description of Instrument used for Data Collection 40 |
| 3.6 Data Analysis Techniques 40 |
| 3.7 Validity of the Instrument 41 |
| 3.8 Reliability of the Instrument 42 |
| References 43 |
| 4.0 Chapter Four: PRESENTATION AND ANALYSIS OF DATA |
| 4.1 Introduction 44 |
| 4.2 Data Presentation and Analysis 44 |
| 4.3 Testing of Hypotheses 49 |
| 5 Chapter Five: SUMMARY OF FINDINGS, CONCLUSION AND |
| RECOMMENDATIONS |
| 5.1 Introduction 58 |
| 5.2 Summary of Findings 58 |
| 5.3 Conclusion 58 |
| 5.4 Recommendations 59 |
| BIBLIOGRAPHY |
| APPENDICES |
