QUALITY MANAGEMENT IN CONSTRUCTION INDUSTRY Role of Construction Manager

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QUALITY MANAGEMENT IN CONSTRUCTION INDUSTRY Role of Construction Manager

ABSTRACT

This paper is a discussion paper on implementation of quality management by construction managers in three Major Australian construction firms. The study examines the importance of quality management of construction project and how the construction managers ensure quality management.  It also takes into consideration the importance of top management commitment towards quality management in the construction industry. This is a qualitative study. Primary data was collected through questionnaire surveys and interviews from 30 construction managers from three construction firms.

The study reveals that as much as the construction managers try to achieve quality management of projects, there are various challenges ranging from, organizational challenges such as lack of top management support of its implementation to unwillingness of construction staff to accept the quality management systems among others. Due to the sample size, and limited time for the research, the study provides areas of further research which can provide generalized results in the context of Australian construction Industry

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