At projectstore.com.ng, we are committed to providing high-quality academic materials to our customers.However, we understand that sometimes customers may need to request a refund. This refund policy outlines the terms and conditions under which we will provide refunds.
Eligibility for Refunds
Refunds will be considered on a case-by-case basis. To be eligible for a refund, the customer must meet one of the following conditions:
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Defective or incorrect materials: If the customer receives defective or incorrect materials, we will provide a full refund or replace the materials, whichever the customer prefers.
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Non-delivery of materials: If the customer does not receive their materials within the expected delivery timeframe, we will provide a full refund.
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Customer dissatisfaction: If the customer is not satisfied with the quality of the materials, we will consider a partial or full refund, depending on the circumstances.
Refund Process
To request a refund, the customer must:
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Contact our customer support team via email at chukwusolomon4u2c@gmail.com within 24hours of receiving the materials.
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Provide a detailed explanation of the reason for the refund request.
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Include their order number and any relevant supporting documentation.
- The same account we receive the fund is where the refund will be made
Refund Timeline
Refunds will be processed within [Timeframe, e.g., 5-7 business days] of receiving the refund request. Refunds will be issued in the original payment method.
Exceptions
The following exceptions apply:
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Custom-made materials: Refunds will not be provided for custom-made materials, unless they are defective or incorrect.
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Digital materials: Refunds will not be provided for digital materials, unless they are defective or incorrect.
Changes to Refund Policy
We reserve the right to modify or update this refund policy at any time without prior notice.
By purchasing materials from [Your Website Name], customers acknowledge that they have read, understood, and agree to our refund policy.
Contact Us
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us:
- SMS/WHATSAPP 08101525763
- CALL 📞 +2348101525763
- EMAIL: Chukwusolomon4u2c@gmail.com
