THE HUMAN RESOURCES MANAGEMENT PRACTICES IN THE HOSPITALITY INDUSTRY

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THE HUMAN RESOURCES MANAGEMENT PRACTICES IN THE HOSPITALITY INDUSTRY

ABSTRACT

The focus of this study is on the Human Resources Management Practices in the Hospitality Industry particularly in the Protea Hotel (Nike Lake Resort), Enugu. It deals with how staffs are being recruited, selected, trained, appraised and compensated in the hospitality industry for the achievement of the set goals and objectives of the industry.

The population of the study constituted of the members of the staff of the industry. There were altogether 179. The sample for the study was 70 staffs of the industry from the population of 179 staffs, which were drawn using simple random sampling. A 12 – item structured questionnaire was developed and analysed with the use of the percentage method and hypotheses which are intelligent guess of an answer to the research questions were put forward for this study. Data collected were decoded, grouped, computed and arranged into table for easy references.

The major findings of this study were:

  1. That the industry has human resources management policies
  2. That the industry adopt on-the-job method of training
  3. That the industry has disciplinary measures depending on the nature of offence
  4. That the industry has pension schemes and also pay gratuity.

It was concluded that:

  1. Some of the human resources management policies are common6while others are peculiar to the industry.
  2. On-the-job method of training is effective in the industry.
  3. If an employee is dismissed, there will be no benefit but if it is termination, there will be benefit.

It was recommended that:

  1. Human resource planning should be very thorough.
  2. Competent trainers should be employed and the training should be regular.
  3. Compensations should be motivating and inspiring to staffs.

Retired staffs should not suffer after being disengaged from work so they should be paid adequately