WORKFORCE DIVERSITY AND EMPLOYEE PERFORMANCE IN A SERVICE SECTOR ORGANIZATION
It is generally perceived that there is diversity in the workforce of any endeavor, be it business, government, or common society. This study therefore tries to discover the impact of workforce diversity on organizational performance in cross river state in Nigeria for the study. We utilized the Blau’s1977 list of heterogeneity to gauge the diversity record. While resource development for the year 2008 and 2009, utilizing 2007 and 2008 as base year was utilized to gauge the development strategy. To decide group diversity and performance outcome directed by work group context, a progression of various leveled regression analysis were conducted. The study find significant relationship between a portion of the diversity factors and also individual diversity factors with the measures of organizational performance Likewise it uncovers that sexual orientation, gender and ethnicity are negatively identified with both employee efficiency and performance reward. What’s more the study finds that sexual orientation, age and tenure diversity are decidedly connected and are essentially related. It is recommended that organization executives utilize great systems to adequately manage workforce diversity and collective research effort should be done to find out the relevant factors that direct workforce diversity to create positive performance results.
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- Chapter 1-5
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