EXPANDED PROFIT MOTIVE AS A FUNDAMENTAL FACTOR FOR FAILURE OF ENTREPRENEURIAL EFFORTS

EXPANDED PROFIT MOTIVE AS A FUNDAMENTAL FACTOR FOR FAILURE OF ENTREPRENEURIAL EFFORTS

ABSTRACT

Many factors have been fingered and blamed for low productivity of Nigerian economy, prominent among which is the weak industrial base.  And this weakness is indicated by the low level of the index of capacity utilization in the manufacturing sector and general high rate of business failure in Nigeria.

Having considered the problems from the accounting point of view, the researcher formed an opinion that EXPANDED (OR QUICK) PROFIT MOTIVE is a fundamental factor for failure of entrepreneurial efforts; this opinion considers the proper management of available resources – especially financial resource – as a primary factor that will make for success of a business venture.

This expanded profit motive manifests in various forms, which include (a) lack of compliance to loan repayment schedule, (b) venturing into business without business ideas. (c)  Over-pricing of products, (d) Employment of unskilled labour and high labour turnover etc.

But whatever form(s) such manifestation may take, ultimately they culminate into poor discharge of business functions.

Accordingly, this research was driven by the investigation and assessment of various manifestations of Expanded profit motive as to establish the truth or otherwise and the extent of their contributions to business failure.  The investigation was carried out on the basis of five (5) stated hypotheses about which the research revolved.

Besides the data collected from ALO Aluminum Company inform of responses obtained from questionnaires, the researcher visited some other establishments which are considered to be in position to have a store of data and numerical information that would have been useful for comparative analysis.

Those organizations visited did not permit the researcher to avail the required data, and this made it difficult to use standard statistical technique, such as correlation coefficient and distributions in the analysis of data.  Consequently, the researcher resorted to the use of simple percentage, published and verbal information as basis for conclusion.  The research result suggests that every rational business owner/manager should strike a balance between profit motive and need for business survival.

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APPRAISAL OF ACCOUNTANTS’ ROLE IN STRATEGIC PRICING FORMULATION

APPRAISAL OF ACCOUNTANTS’ ROLE IN STRATEGIC PRICING FORMULATION

 

ABSTRACT

In any flourishing business today, pricing has been their key function.  This is so because the rate with which modern business is growing coupled with the worldwide inflationary trends, more dimensions will be added to the problem of pricing.  In any market economy where goods and services are traded, pricing is very crucial as the prime mover of trade, for instance, pricing ration out scarce good.  This is a rise in price of good indicates that the good is in relative short supply. Pricing can be used to discourage unnecessary pressure on some commodities; this is price serving as a gauge.  Price indicate the direction of want and also pricing as a means by which factors of production are awarded and as a result, many professionals in business are beginning to play major roles in pricing decision and strategic pricing formulation. This study was done on the appraisal of accountants’ role in strategic pricing formulation. Its objectives were: (i) to determine the extent to which accountants participate in strategic price formulation; (ii) to find out if accountants are responsible for the computation of a company’s product worth alongside considerations for the company’s cost of capital and owners’ returns; and (iii) to examine the functions of accountants in strategic pricing formulation development. The design of the study was a cross sectional survey. Primary data were only used and were collected from a randomly selected 95 accounting staff of PRODA and JUHEL Pharmaceutical Co. Ltd. Enugu State Nigeria. All the data collected were presented and analyzed using cross-tabulations, frequencies and percentages. Hypotheses were tested through the use of chi-square (X2) and Pearson’s Product Moment Correlation Coefficient (r), which was run on SPSS version 15.0. The study found that accountants significantly participate in strategic pricing formulation. It further found that they (accountants) are responsible for the computation of companies’ product worth alongside considerations for cost of capital and owners’ returns. Finally, the study found that accountants have significant functions/roles that they carry out in strategic pricing formulation. It was however concluded that accountants play chief roles in strategic pricing formulation. They were recommended for constant trainings and development.

CHAPTER ONE

1.0     INTRODUCTION

1.1     BACKGROUND OF THE STUDY

          Pricing is one of the most powerful levers to increase profitability. Studies over the years have shown on average that, a 1% increase in price leads to a 7-8% increase in profits- making optimal pricing more effective than improving volumes or variables and fixed costs (HSB Consulting, 2008). Also, pricing is one of the first, if not the most significant signals a firm sends to the market place about its product, its business and its competitive positioning (Strickland, 2010). According to this author, the pricing may be developed on a product-by-product basis, as a company-wide strategy, or somewhere in between these. Whatever the approach, the price a firm puts on its product tells everyone where the firm is positioning itself viz-a-viz other players and what it believes customers are thinking, feeling or ultimately valuing its products with. Failing on ‘product pricing’ can lead to a failure on the entire market opportunity for a product; failure to connect with customers or a market; and not getting any chance to adjust the price and try again. The reality is that, pricing is more art than science (Strickland, 2010). It requires an understanding of market conditions, customers, and competitive factors that matter most to customers, cost structures and many other elements that relatively few businesses have traditionally included in their pricing process.

When a company develops the right pricing for its products, it will be able to maximize its profits, it will effectively match its product price to each market segments with an ability to attract buyers and retain them once they buy, and the right price will aid the company to match its pricing to its strategic objectives. The strategic objectives translated into the language of pricing are sometimes but not always the same language as used for business and strategic plans. Some of which could be maximize current profits, maximize profit margin, (Per unit profit margin), recover direct costs, break-even (survival, stay-in business), remain status quo: maintain price stability, maintain current growth rate, etc (Strickland, 2010). These are strategic pricing objectives. To formulate or set prices that can help to achieve these objectives, thus the roles of accountants must be clearly understood despite that the responsibility is part of the sales and marketing function which has the best knowledge of current pricing in the marketplace.

Griffin (2008) observes that an optimal or strategic price for a product or service cannot be set or decided without knowing the cost of such product or service. It is however, the role of cost accountants who are primarily concerned with ascertainment of costs. There are many other roles that accountants play in the setting of optimal prices. An appraisal of these roles is the essence of this study.

 

 

1.2     STATEMENT OF PROBLEM

Managements of most businesses (small, medium and large) in Nigeria seem not to realize how crucial the roles of accountants are especially when setting prices for strategic purposes. The roles commonly known to many of them are financial functions that relate to the collection, accuracy, recording, analysis and presentation of a business, organization or company’s financial operation. They (i.e some of the managements) sometimes rely on the rule of thumb when setting strategic or optimal prices and do not involve accountants in the setting of the prices. This therefore constitute the problem that this study seeks to solve by finding out if accountants actually play any significant role in the setting of strategic prices.

Except in some accounting texts, a detailed study on the roles of cost accountants have not been researched into let alone their involvement in strategic pricing formulation in Enugu State Nigeria.

It is against this uneven response that this study has been carried out, at least to evaluate the roles of accountants as useful to managements of businesses in Enugu State in strategic pricing formulations.

 

 

 

1.3     OBJECTIVES OF THE STUDY

The main objective of this study is to evaluate the roles of accountants in strategic pricing formulation. The specific objectives for the study are as stated below:

  • To determine the extent to which accountants participate in setting strategic price formulation.
  • To find out if accountants are responsible for the computation of a company’s product worth alongside considerations for the company’s cost of capital and owners’ returns.
  • To examine the functions of accountants in strategic pricing formulation development.

 

1.4     RESEARCH QUESTIONS

In order to address the above stated objectives, the following research questions were designed for investigation purposes in this study.

  • To what extent do accountants play significant roles in the setting of strategic prices?
  • Are accountants responsible for the computation of a company’s product worth?
  • Do accountants have any functional roles in strategic pricing formulation?

1.5     RESEARCH HYPOTHESES

  1. i) H0: Accountants do not play significant roles in the setting of strategic

prices.

H1:     Accountants play significant roles in the setting of       strategic prices.

  1. ii) H0: Accountants are not responsible for the computation of a company’s

product worth.

H2:     Accountants are responsible for the computation of a company’s

product worth.

iii)     H0:     Accountants do not have any functional roles in strategic pricing                       formulation

H3:     Accountants have functional roles in strategic pricing                                formulation.

 

1.6     SIGNIFICANCE OF THE STUDY

This study is significantly educative; aiming to enlighten managements of businesses that do not seem to appreciate the roles of accountants in the formulation of strategic prices; as well as to equip accounting personnel and students of their need to be strategically thoughtful when choosing their careers in accounting.

 

1.7     SCOPE OF THE STUDY

This study covered the fundamental roles of accountants in very organization but delimited to their costing roles, products worth determining roles, and their involvement in the development of pricing strategies only. The study was carried out in Enugu State in two manufacturing companies from different industries.

 

1.8     LIMITATIONS OF THE STUDY

The main limitation of this study was on data collection and collation. Others limitations include:

  • Finance: The study should have been made to cover as many companies as possible in Enugu, even in the country at large, but because of inadequate funds, the researcher had to reduce the study to the two manufacturing companies used.
  • Time: The allowed time for the completion of this study was inadequate. The researcher could only cover the areas that time could permit.
  • Attitude of the respondents towards the survey: Some of the respondents were reluctant at filling the questionnaires. Through this attitude or mind set, there might have been some important data they must have held to themselves which should have been useful for this study.

1.9 DEFINITION OF TERMS

Accounting

This is the art of recording, classifying and summarizing in a significant manner and in terms of money, transactions and events which are; in part at least, of financial character and interpreting the results thereof. It can also be defined as the process of identifying, measuring and communicating economic information to permit informed judgments and decisions by the users of information.

Accountants

An accountant is one whose professional duty is to record, classify and summarize and report transactions and events in monetary terms for use of management in decision making (Williams, 2001). There are accountants of different categories, such as Cost Accountant, Management Accountant, Forensic Accountant, Financial Accountant, etc. All of whom have their various crucial areas of impacting the smooth running of a business.

Cost Accountant

This is an accountant whose primary role is to ascertain the cost of an activity, event, project, or product for profitability determination purposes.

 

 

 

Financial Accountant

The financial accountant does the recording, classifying and analyzing transactions in monetary terms and in an orderly manner suitable for reporting and use of outsiders and management.

Management Accountant

Responsible for producing annual budgets and five year rolling estimates, quarterly management accounts and ad-hoc reports as required.

Strategic Price

In this study, strategic price is conceptualized to mean a price set to achieve a strategic purpose. It could mean a price set to penetrate into a market (Penetration Strategy); a price set to maintain status quo in a market turbulent environment; or else.

Strategic Pricing

This is the process of setting a purposeful price for a product item.

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EXTERNAL AUDITING: BRIDGING THE AUDIT EXPECTATION GAP

ABSTRACT

This study examines audit expectation gap in Nigeria and how the gap can be narrowed. The objective of this study is to determine how far the improvement of technical capabilities of auditors through continuous academic education, professional education and acquisition of special skills will go in bridging the audit expectation gapThree hypotheses were formulated and tested using the analysis of variance. The research methodology employed is the survey design in which a sample size of 187 was gotten from a population of 362 using the Cochran sampling technique. 187 questionnaires were administered on the five respondent groups (external auditors, internal auditors/managers, bankers, investment analysts and institutional investors. 176 questionnaires were validly filed and returned representing a 94% response rate. We conducted pair wise comparisons results using the Tukey post hoc test. The findings of the study are: that audit expectation gap exists significantly in Nigeria. Another finding of this study shows overwhelming evidence that attainment of fellowship status and acquisition of experience improve the audit quality and therefore assist in bridging the audit expectation gap.  Finally the study also finds that special training in forensic accounting and acquisition of post-graduate academic qualification in accounting and auditing do improve the performance of the auditors. This study is expected to contribute to current global debate on the possible ways of bridging the audit expectation gap, and also have practical implication for the Nigerian Accountant and the Audit practice in general as it will contribute to the body of knowledge on issues surrounding the Auditing profession in Nigeria.

 

CHAPTER 1

INTRODUCTION

1.1       Background of the Study

The general development of modern accounting and auditing is credited to the expansion and increase in the number of industries and corporate organizations which began during the industrial revolution. Prior to this increase in nature and size of business operations, and at a time when businesses and industries were more on a small scale, business owners were actively involved in the day to day running and monitoring of the operations of their business, but with the changing time and business nature, they could no longer continue actively and this made the hiring of business managers inevitable.

These managers are employed to manage and run the business on behalf of the owner(s) of the business with the powers to make decisions in their capacity, thus creating an agency relationship between the owners of the business and the managers. According to (Jensen & Meckling, 1976) agency relationship is defined as:

A contract under which one person (principal) engages another person (agent) to perform some service on their behalf, which involves delegating some decision-making authority to the agent.

As agents of their principal, managers are expected to render account of their stewardship to their principal usually periodically through the financial statements. The financial reports should provide information that is useful in making rational business and economic decisions (International Accounting Standards Board, 2010)

Agency theorists posit that agency relationship is characterized by information asymmetry and goal conflict between the manager and the principal (Jensen & Meckling, 1976). The result is that managers do not disclose all material events and information in their account of stewardship. As noted by Matsumoto (2002) managers deliberately manage earnings upward to avoid negative surprises. (Kothari, Shu, & Wysocki, 2009) Presents evidence to show that managers delay disclosure of bad news relative to good news. They argue that greater information asymmetry provides opportunitiesfor managers to withhold bad news. Therefore the manager is not trust worthy and must be monitored and controlled (Bushman & Smith , 2002).

One acclaimed mechanism for monitoring and controlling managers is the audit of financial reports prepared by the managers. (Cohen, Krishnamoorthy, & Wright, 2002) They noted that the audit serves as a monitoring device and is thus part of the corporate governance mosaic. (Millichamp & Taylor, 2012) Indeed provides six main reasons why the financial statements should be subjected to external audit. According to them, the report may Contain errors, not disclose fraud, be inadvertently misleading, be deliberately misleading, fail to disclose relevant information and conform to set regulations.

During the early development, the auditor was engaged according to (Epstein & Geiger, 1994) to provide almost “absolute” assurance against fraud and intentional mismanagement. In discharging this task, the auditor verified all transactions and amounts contained in the financial statements. However, the expansion of business and complex nature and huge volume of transactions present serious challenges to the capacity of the auditor to undertake complete verification of all documents and transactions. The audit profession therefore transitioned from complete verification geared to attestation of accuracy of the information in the financial statements and detection of fraud to performing procedures based on samples to obtain audit evidence so as to express opinion on whether the financial statement shows a true and fair view of the affairs of the firm. Thus the auditor no longer accepts the detection of fraud as his primary responsibility but as a residual responsibility.

 

The recent accounting scandals, where companies prepared fraudulent financial statements and auditors issued clean opinions on the fraudulent statements, have called to question the oversight role of auditing in the financial reporting process and expose the auditor to series of costly litigations. Each accounting scandal and/or corporate collapse raises the question “Where were the auditors?”Financial statement users generally expect the auditors to uncover financial irregularities errors and frauds. This divergent view culminates into what is termed the audit expectation gap.

The term audit expectation gap was first introduced to the audit literature by Liggio in 1974 as cited by (Enofe, Mgbame, Aronmwan, & Ogbeide, 2013). He defines the audit expectation gap as the difference between the levels of expected performance as envisioned by users of financial statement and the independent accountant.

Since its introduction to audit literature, much has been said and written on the issue of audit expectation gap and how it can be bridged. Some researchers suggest extensive audit education for users of financial statement (Fadzly & Ahmad, 2004); (Adeyemi & Uadiale, 2011), others suggest expanding the roles and responsibility of auditors in fraud detection (Kasim & Hanafi, 2008). Other suggestions also include the introduction of forensic accounting to the audit process (Enofe, Okpako, & Atube, 2013). This dissertation therefore focuses on determining the extent to which improved performance of auditors proxied by professional experience and post graduate academic qualification can bridge the audit expectation gap.

1.2          Statement of Research Problem

Accounting scandals and corporate failure of firms just audited and issued unqualified report suggests auditors under performance and negligence. In the case of Enron it was discovered that the directors and executives fraudulently concealed large losses in Enron’s subsidiaries. The auditors – Arthur Anderson – the fifth largest auditing firm in the world with staff strength of 85,000 people in 84 countries shredded vital and significant documents and correspondence relating to the audit and ultimately could not survive as a public accounting firm effective August, 2002 (Chaney & Philipich, 2002).

In the case of WorldCom, a telecoms corporation,  it was discovered after the fall in share prices and a failed share buyback scheme that the directors had used fraudulent accounting methods to push up the stock price

In Bayou Hedge Fund Group, the chief executive, Samuel Israel III defrauded his investors into thinking there were higher returns, and orchestrated fake audits. The Commodity Futures Trading Commission filed a court complaint and the business was shut down after the directors were caught attempting to send $100m into overseas bank accounts.

After Refco had become a public company in August 2005, it was revealed that Phillip R. Bennett, the company CEO and chair, had concealed $430m of bad debts which was not discovered by their auditors

In Nigeria, however, there are also notable corporate misrepresentations and accounting scandals amongst which are the one involving beverage giants – Cadbury Nigeria Plc. In October 2006, the board of Cadbury Nigeria PLC notified the world, which would include its stockholders and regulatory bodies of the discovery of “Overstatements” in her accounts, which according to it, has spanned many years. It quickly appointed Price Water House Coopers, an independent accounting firm to investigate the “Overstatements”.

Every time accounting scandals and corporate misdemeanors resonate, users of financial reports and indeed the society raise the question ‘‘where is the auditor?’’ The users of the financial statements expect the auditor to raise the red flag on all frauds and irregularities contained in the financial statement during the audit. However, the auditors rise to defend themselves that it is not the primary responsibility of the auditor to detect frauds and irregularities, citing statutory provisions and auditing standards.

The difference between what the public believes is the function of the auditor and what the audit accepts as his function constitutes the audit expectation gap.

Porter (1993) outlined two major components of the audit expectation gap viz;

Performance gap and    Reasonableness gap

The performance gap is sub-divided into two: deficient performance and deficient standards. For the purpose of this research, emphasis was laid on the performance gap.

Though extant literature documents the existence of audit expectation gap and acknowledges its threat to the legitimacy of the auditing profession, the challenge remains how the audit expectation gap can be bridged.

(Adeyemi & Uadiale, 2011), Approached bridging the expectation gap through the expansion of the duty of Auditors to clearly include the detection of fraud and errors.  (Enofe, Mgbame, Aronmwan, & Ogbeide, 2013)took a different approach, they studied the effect which educating the users of financial statements will have in reducing the expectation gap. In Australia, (Monroe & Woodliff, 1994b) tried the use of expanded audit report to change the perception of users of financial statement.

All the above studies have focused on their different approaches in order to bridge the audit expectation gap, and according to (Porter, 1993), there could be room for auditors underperformance contributing to the expectation gap. Thus this study tends to examine how improved performance of auditors,proxies by professional experience and post graduate academic qualification can help in bridging the expectation gap.

1.3     Objectives of the Study

The main objective of this study is to determine the extent to which an improved performance of External Auditor will go in narrowing the audit expectation gap. From this main objective, other specific objectives are also set as follows to;

Determine the extent to which the audit expectation gap exists between auditors and users of audited financial statements in Nigeria.

Determine the extent to which the professional experience of external auditors will improve the auditor performance so as to bridge the audit expectation gap.

Ascertain to what extent academic educational level of external auditors will improve the auditor performance so as to bridge the audit expectation gap.

1.4          Research Questions

In order to achieve the above stated objectives, this research is designed to find possible answers to the following research questions.

To what extent does the perception of existence of audit expectation gap differ between auditors and users of financial statements in Nigeria?

To what extent will the professional experience of external auditors improve the auditor performance so as to bridge the audit expectation gap?

To what extent will academic educational level of external auditors improve the auditor performance so as to bridge the audit expectation gap?

1.5          Research Hypotheses

For the purpose of achieving the objectives and finding possible solutions to the research questions raised above, the following hypotheses have been formulated and stated in null form:

H1: There is no significant difference in the perception of auditors and users of audited financial statement in Nigeria as regard the existence of audit expectation gap in Nigeria.

H2: Professional experience of external auditors does not improve the auditor performance so as to bridge the audit expectation gap.

H3: Academic educational level of external auditors does not improve the auditor performance so as to bridge the audit expectation gap.

1.6          Significance of the Study

The overall significance of this study is that upon completion, it will contribute to the improvement of understanding of audit expectation gap.

By examining the possible solutions to the audit expectation gap which includes through continuous academic education, professional education and acquisition of special skills which are geared towards improving the capability and performance of external auditors, this study will assist in lifting confidence of the users of financial statements. This in turn will promote the efficiency of the capital market. The accounting standard setters and regulators will find this study valuable as they continue to search for ways and means to narrow the audit expectation gap. Equally the auditing profession which faces threat of legitimacy as a result of rising public dissatisfaction because of deviation from societal ascriptive role of the auditor (Lindblom, 1993) will find the findings very useful. The findings of this study will serve as a base and reference point for further academic research work relating to this study. The National Universities Commission (NUC), the National Board for Technical Education (NBTE) and the National Commission for Colleges of Education (NCCE) who are charged with developing the curricula of higher education in Nigeria will derive inputs from this study for their task.

1.7          Scope of the Study

Geographically, the scope of the study covers Rivers State. The choice of Rivers State is informed by the fact that the state has a high concentration of industrial and commercial business activities. In fact Rivers State is the hub of oil and gas business in Nigeria and has a branch of the Nigerian Stock Exchange and is the headquarters of the South -South geo political zone of Nigeria. The above provides fertile ground to seek response from stock brokers, investors, accountants and management executives on the subject in question, which is, the audit expectation gap.

1.8          Operational Definition of Terms

Accounting Fraud: Accounting fraud is an act of knowingly falsifying accounting records such as sales, or cost records in order to boost the income and create an untrue position

Audit: Audit in the context of this study refers to a periodic and statutory examination carried out by independent examiners (External Auditors) on the financial statement in order to express an opinion.

Error: This refers to the unintentional misrepresentation of accounting figures/items that are not intended to mislead or enrich any person but have an effect on the financial position of an organization.

Expectation: This refers to the belief by the users of financial statements on certain duties that the auditor is supposed to perform.

Financial Statement: Financial statement in this context refers to a set of accounts presented as a report to the owners of businesses by their management and directors.

Forensic Accounting: Forensic accounting is the application of financial skills and investigative mentality to resolve issues conducted within the context of rule of evidence.

Fraud: Fraud refers to the intentional misrepresentation of the truth intended to deceive an individual, group of individuals or organization.

Gap:  Gap in this study refers to the difference in view of the duties and responsibilities of the auditor existing between the standpoint of the auditor and users of financial statement

Unqualified Report: In this context, unqualified report refers to an audited set of account that has been adjudged free of bias and attested to by an auditor.

1.9          Organization of the Study

This study is organized into five chapters:

Chapter one: deals with the context of the problem, statement of the problem, purpose of the study, research questions, research hypotheses, significance of the study, definition of terms, and the limitations of the study.

Chapter two: deals with the review of related literature on the subject matter.

Chapter three: describes the Research design, sampling procedure/sample size determination, Data collection method, operational measures of variables, and the Data analysis techniques.

Chapter four: deals with the presentation and analysis of data.

Chapter five: presents the Discussion, Conclusion, Implications of the research findings, as well as the Recommendations. Finally, there are suggestions for further research.

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MANAGEMENT SKILLS NEEDED BY MODERN SECRETARIES FOR SUCCESSFUL JOB PERFORMANCE

SELF ORGANIZATION AND TIME MANAGEMENT SKILLS NEEDED BY MODERN SECRETARIES FOR SUCCESSFUL JOB PERFORMANCE IN THE BANKING INDUSTRY.( A CASE STUDY OF FIRST BANK, PLC AND KEYSTONE BANK PLC, IMO STATE.  )

CHAPTER ONE

 

INTRODUCTION

 

  • BACKGROUND OF THE STUDY

In any organization, time is related very high a secretary that does not work with time can not be productive in an office. So the secretary must know how to manage her time properly as well as that of her boss to be able to achieve the organization’s set goals.

Time can be described by Bhatia (2002) as the one commodity that is unbiased, available to all in equal amounts. It does not cost anything monetarily and it is completely of our own disposal. We never seem to have enough of it and it is not possible to achieve it once used. Time wasting on the other hand has been observed as the major cause of secretary’s poor performance on the job. Good secretaries are those who can manage themselves as well as others.

Time according to Bennelt (2001) is the inexplicable raw material of everything. Time can be given different definitions. In a day of 24 hours, sometimes we hear some people say that the day is too slow while others say that it is fast. Even a year can be said to be long or short. It is a popular saying that time is money. Invariably, it is important that time should be properly utilized or well managed. Mackenzie (1995) asserted that an efficient secretary arranges her day’s work according to priority in order to meet up with the boss’s target, thereby achieving greater results in the work place.

Aromalaran (2003). Identified time waster as those vices which prevent office workers from accomplishing desired goals at the appropriate time.

A good secretary is one that always accepts responsibilities without grumbling and should be able to carry out work without supervision whether directly or indirectly.

 

  • STATEMENT OF THE PROBLEM

The researcher in the course of her discussion with some secretaries discovered that a lot of them close very late from their offices due to heavy workload which however spill over the next working day. This problem arouse due to the inability of some secretaries to plan their work in order of priority.

This observation brought about the need to examine the roles being played by secretaries in improving their performance, thereby achieving the organizational set goals and objectives.

 

1.3    OBJECTIVE OF THE STUDY

The main objective of this research is to investigate erratically the effect of time management on the performance of secretaries in an organization.

Specifically, the study attempted:

  • To examine the methods secretaries can use to organize themselves and manage their time in first bank Plc and Keystone bank Plc, Imo State.
  • To ascertain the extent to which poor self organization and time management can affect job performance of secretaries in first bank and keystone bank Plc Imo State.
  • To examine the factors that contributes to time wasting in first bank and keystone bank Plc, Imo State.
  • To ascertain how secretaries perform them administrative job alongside their routine secretarial duties in first Bank and Keystone Bank Plc, Imo State.

 

 

  • RESEARCH QUESTIONS
  • What are the methods secretaries can use to organize themselves and mange their time?
  • To what extent can poor self organization and time management affect job performance of secretaries.
  • What are the factors that contribute to time wasting?
  • How do secretaries perform their administrative job alongside their routines secretarial duties?

 

1.5    SIGNIFICANCE OF THE STUDY

          This study could be of great important to secretaries in both the public and private sectors as well as business men generally, administrators and to government functionaries engaged in one form of activity or the other. The knowledge acquired from this study will enhance secretaries’ job performance and will also improve their knowledge on how to manage their time effectively and reduce their time wastage.

The study would be of immense importance to both management and staff of first bank and keystone bank Plc, Imo State.

 

  • SCOPE OF THE STUDY

The study was restricted to self organization and time management needed for modern secretaries and there was no attempt to go outside them.

 

  • LIMITATIONS OF THE STUDY

The researcher encountered a few constraints during the process of the research. The researcher encountered the problem of fund in carrying out the research.

Another constraint was the reluctance of some respondents to give information because they did not believe the assurance given

 

 

them that the data collected were purely for academic purposes. The timing of the study posed some constraints because the researcher could not make a thorough search due to time frame needed for the project.

However, it is unlikely that these constraints would adversely affect the validity of the findings.

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