CONFLICT MANAGEMENT IN GOVERNMENT ORGANIZATIONS (A CASE STUDY OF ENUGU STATE HOUSING DEVELOPMENT CORPORATION (ESHDC)

CONFLICT MANAGEMENT IN GOVERNMENT ORGANIZATIONS (A CASE STUDY OF ENUGU STATE HOUSING DEVELOPMENT CORPORATION (ESHDC)

ABSTRACT

Organizations by their nature have built in conflicts, provided human beings come together for the purpose of achieving a goal. The mere fact that organizations make decision could cause conflicts. Conflict management in government organizations is worth investigating because the existence of conflict in an organization be it, public or private can affect among other things effectiveness and efficiency of such organization partnership wind-up, churches have broken away because they were unable to manage their conflict for instance, the Nkalagu cement company at Nkalagu now in Ebonyi State, research proved that it could not continue production due to inability to manage conflict of interests of the Eastern State, in the administration and control of the cement company. This study is interested in conflict management in government organization and      Enugu         State Housing Development Corporation in was chosen as a case study. Due to the need for organizations in human life, the earlier conflicts are resolved or property managed the better for the society, in this study data were collected through oral interview and to the management staff of Enugu State Housing Development Corporation. Eight research questions were of percentage as the most appropriate method of analyzing the data collected. It appears that the sources of conflicts in the corporation were mainly take interdependence and power tussle and the main resolution technique employed were getting the aggrieved leaders and resolving it with them, authoritative command identification of problem and choosing the strategy to adopt. The research has commended confrontational strategies for the resolution of organization conflict, in addition to organizational redesi8gn and expansion of resources.

TABLE OF CONTENTS

Title page

Approval page

Dedication

Acknowledgement

Abstract

Table of content

CHAPTER ONE

Introduction

background of the study

statement of the study

objective of the study

research question

significance of the study

scope of the study

limitation of the study

definition of major terms

references

CHAPTER TWO

Review of literature

meaning and nature of conflict

coordination of work as a source of conflict

change as a source of conflict

conflict between management and board

decision making as a source of conflict

manifestation of conflict in organization

Techniques for managing conflicts.

Summary of literature review

References

CHAPTER THREE

Research methodology

research design

area of study

population of the study

sample and sampling technique

instrumentation

method of data collection

method of data analysis

References

CHAPTER FOUR

interpretation, presentation and data analysis

4.1     analysis of data

CHAPTER FIVE

5.0     discussions of findings, summary, conclusion and recommendation

5.1     discussion of findings

5.2     summary

5.3     conclusion

5.4     recommendation

5.5     bibliography

Appendix

 

CHAPTER ONE

1.0     INTRODUCTION

1.1     BACKGROUND OF THE STUDY

A government organization is apublic enterprise run by human beings to achieve certain goals. A public enterprise is an organization created, partly or wholly owned and largely controlled by public authority (government) and which is supposed or expected to operate along industrial, commercial or profit making lines.

Though engaged in commercial activities, they have social responsibilities. For the fact that human being work in these organization in order to achieve the set goals, be it public or private, it is certain that conflict must arise from time to time due to individual and group differences. Conflicts of right and interest among others may be visible.

Feldman et al (1993) said that inter group conflict often result from two main factors viza viz coordination work between groups and organizational control systems. Okpara (1981) was of the opinions that conflict is an invisible outgrowth of functional interdependence and scarcity of resources in modern organizations.

Meanwhile due to the need for organizations in terms of rendering services to the citizenry job opportunities, security of tenure and patronage interalia, conflict resolutions strategies and techniques need very much to be improved in our organizations, particularly the Government owned, they provide goods and services at affordable cost for the well being of the general public, faster and accelerate social progress for economic growth political integration and national development.

1.2     STATEMENT OF THE PROBLEM

For the fact that human being comes together to put money, machine and materials together to achieve a goal, there are bound to be conflict. And the negative effect of conflict in modern organizations has necessitated this study partnership have split, churches have broken away some Government organizations closed down due to inability to manage conflict. Conflict on its own is not a taboo, it can be functional or dysfunctional what matters is how it is handled.

The negative effect of conflict in organization especially Government owned organization had prompted this study knowing that Government is the largest employer of labour in Nigeria as well as the provides of socio economic and political satisfaction for the citizenry.

Therefore, the Enugu State housing development corporation (ESHDC) which is an Enugu State Government owned organization was chosen as a case study.

1.3     OBJECTIVES OF STUDY

The main objective of this study is to examine the causes of conflicts in the Enugu State Housing Development Corporation (ESDHC). Other objectives arising from the main objective are the following:

To ascertain how the corporation manages its conflict

To ascertain in effects of conflict on the corporation

To evaluate the corporations over all conflict management strategies with a view to making recommendations for improvement.

1.4     RESEARCH QUESTIONS

The study will be guided by the following questions:

How do conflicts affect the effectiveness and efficiency of the Enugu State Housing Development Corporation?

In what way does conflict manifest in the corporation?

What types of conflict resolution strategies are adopted in the corporation?

What types of conflict occur regularly in the corporation?

How effective are the adopted strategies in resolving conflicts in the corporation?

1.5     SIGNIFICANCE OF THE STUDY

This study will help to reveal the following to the corporation:

types of conflict

sources of conflicts

strategies for resolving conflict that cannot be presented in modern organization

the strategies adopted for reducing conflict

1.6     SCOPE OF THE STUDY

This research is interested in conflict management in Government organization but with particular focus on the Enugu State Development Corporation (ESHDC) as case study.

The paper will investigate conflict management in the corporation from 2000-2006 (7years) under Dr. Chimaraoke Ogbonnaya Nnaman’s Government

1.7     LIMITATION OF THE STUDY

A numbers of variables including socio-economic political, cultural, environmental and organizational factors are likely to impact on problem of application of conflict. However, time and resources will all only a limited exploration of these subjects.

Conclusion will also be limited to what can deduced from interviews and responses made by respondents and guided by the personal judgment represent the true situation.

Time and financial resources also posed a lot of limitations of this study.

DEFINITION OF MAJOR TERMS

Conflict: conflict is a serious differences of opinion, wishes etc

Management: management is a group of people set or organized to discharge a particular work.

Government organization: Government organization is a public enterprises run by human being to achieve certain goals.

Patronage: patronage is the support and encouragement given by a patron.

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APPRAISAL OF FEDERAL INLAND REVENUE  COLLECTION SYSTEM

APPRAISAL OF FEDERAL INLAND REVENUE  COLLECTION SYSTEM

 

ABSTRACT

A tax is a compulsory levy imposed on the income or profit of an individual, partnership and corporate organisations for the financing of government expenditure without recourse to a corresponding benefit from tax payer.  Assessments are raised on total profit at the rate of either 30 percent or 20 percent if it is a small company whose turnover is below 1million naira.  Various types of assessment s are raised on the company.  This could be self-assessment, government assessment, back year assessment, best of judgement (BOJ) assessment or jeopardy assessment. Collection is basic necessity to tax revenue after assessment has been raised.  This research work is aimed at appraising the tax collection system in Nigeria taking Federal Inland Revenue Service as a case study.  It examined the workings both at the local and state levels but focused more on the Federal Inland Revenue Services.  It reviewed the old system, the reasons why a new idea muffed.  The operations of the new method were also explained and clearly stated.  The methodology adopted in this study is the survey research design. There were interactions with staff of Federal Inland Revenue Service of various cadres and a few tax payers and tax consultants with structured questionnaire to know their opinion.  56 questionnaires were administered out of which 35 were duly completed and returned.  The findings from research work revealed that appraisal of tax collection system will bring more money to the coffer of the government and all incidents of frauds, cheque diversion and other malpractices will be curbed. Based on the findings of this study, recommendations made are that constant monitoring of the activities of the designated banks is necessary to determine their level of compliance while adequate training should be provided for collection staff to enhance their efficiency and productivity.

CHAPTER ONE

INTRODUCTION

  • BACKGROUND OF THE STUDY

A tax is a compulsory levy imposed on the income/profits of an individual, partnership and corporate organizations for the financing of government expenditure without recourse to a corresponding benefit from tax payer.

Every tax imposed on Nigerian companies or organisations needs continual interpretation of its specific application and effect on the various transaction of the organisation.       The field of taxation changes every moment or every day as announced by the new ruling courts and also as are being made by new government.

Tax is paid only on the profit of the company after all other deductions and allowances such as capital allowance, investment allowances.  The rate of tax levied and payable for each year of assessment in respect of the total profit of every company is thirty kobo for every naira as contained in section 29 of Companies Income Tax Act 2007 as amended.  A company which is yet to commence business after at least 6 months of incorporation shall for each year it obtains a tax clearance certificate pay a levy of (a) ₦20,000 for the first year and (b) ₦25,000 for every subsequent year before a tax clearance certificate is issued.

Where in any of the basis period for the year of assessment in which a company commenced business and the next following four years of assessment as determined under the provision of section 29 of the Act, a Nigerian company engaged in manufacturing or agricultural production, mining of solid minerals or wholly export trade, earns a total gross sales (turnover) of below one million naira, there shall be levied and paid by the company, tax at the rate of twenty kobo on every naira of the total profits.

Section 28A of Companies Income Tax Act 2007 states that where in any year of assessment the ascertainment of total assessable profits from all sources of a company results in a loss or where a company’s ascertained total profits results in no tax payable or tax payable which is less than the minimum tax then shall be levied and paid by the company the minimum tax as prescribed in subsection (2) of the Act.

(a)    If the turnover of the company is ₦500,000 or below and the company has been in business for at least few calendar years, be;

 

(i)     0.5 percent of gross profits or

(ii)    0.5 percent of net assets or

(iii)   0.25 percent of paid up capital or

(iv)   0.25 percent of turnover of the years, whichever is higher.

If the turnover is higher 500,000 be whatever is payable in paragraph (a) of this subsection plus such addition tax on the amount by which the turnover is in excess of ₦500,000 at a rate which shall be 0.125 percent.

The provision shall not apply to a company carrying on agriculture trade or business or the company with at least 25 percent imported equity capital and lastly, any company for the first four calendar years of its commencement of business.

Collection is basic necessity to tax revenue after assessment has been raised.  The tax payer is expected to pay the assessed tax liabilities to any of the collecting banks in his or her region with the assessment notices indicating the tax type being paid.  This could be company income tax, Education tax, Capital gains tax, Personal Income Tax for resident of Abuja, and non resident individuals, Value Added Tax.

 

After the payment, the tax payer will be issued an electronically generated receipt from the bank (e-ticket), then, the collecting bank is expected to remit the funds same day to lead bank via Inter Switch net work.  The lead bank remits to Central Bank of Nigeria after two days.  The e-receipt and on line schedule of remittance by lead banks are forwarded to Federal Inland Revenue Service office and checked before receipts are issued.

The FIRS taxes are being collected by agents.  These agents are the collecting banks.  These are twenty four in number (24).  The Lead banks are four (4), Ministry Departments and Agencies, Nigerian Customs Services, The medium of collection are cash, cheque and electronic transfers.

Accounting for revenue collected is mandatory for FIRS to all relevant government agencies and stake holders.  The accounting procedure is as follows:

Firstly, all revenues collected through the web portal/pay direct, KP Morgan statement of account, Auto Swift are generated.

Secondly, the receipts of schedule of VAT on import from Nigerian Customs Service are collated.  Then reconciliation of receipt of remittances with collecting banks, CBN and others are carried out to ensure proper accountability of the revenues.

There is proper monitoring to ensure that all revenues collected are remitted to the appropriate account to CBN as at when due. The types of monitoring include:

  • On-line monitoring via PEACT
  • Daily monitoring of remittances to CBN
  • On-line viewing of foreign payments
  • Data base on incorporated companies and Enterprises in Abuja
  • Auto swift viewing on line FIRS transactions in CBN
  • Tax payer enumeration database
  • Introduction of TIN (Tax Identification Numbers)
  • Monitoring of business to ensure, remittances of taxes deducted from customers and staff.

There are challenges for collecting Agents.  These include delayed or non remittance of taxes.

Non remittance of Taxes:

It has been observed that some of these collecting agents deliberately delayed the remittance of taxes paid and in most cases these payments are not remitted at all to the coffer of Federal Inland Revenue Services.

Delayed Posting:  This is a situation whereby banks collect cash or cheques for FIRS and refuse to post as and when due, this can be deliberate or not.  This can be noticed when posting is made as huge cash deposit, extended numbers of days, cheque value date, non stamping of deposit slips, deposit slip date being different on date of posting on web portal especially on VAT and WHT collecting agents.

On discovery of this type of practice, the Integrated Tax Office (ITO) usually charge appropriate penalties and interest as follows:

 

Steps to deal with Delayed Postings

  • Identify the period of delay
  • Impose 1% penalty on the principal amount delayed
  • For delayed below 30 days impose interest at NIBOR rate + 3% i.e
  • Amount x (NBOR +3%) x No Days Delayed

No of days in year

  • Where the Number of days is above 30days
  • Penalty is charged at 1% flat of the principal sum

Non-remittance: This comes about when a bank collects FIRS cheques/cash and refuses to remit out rightly.  Here the money is diverted for use by the bank forever.  The situation is aggregated by the tax payer not demanding for his e-ticket or receipt.

The detection of the above shoddy deals can be made by the adoption of the following methods:

  • Know your customers (tax payers)
  • Visit tax payers to enquire of their payments
  • And obtain evidence
  • Check payment made against web portal
  • Reconcile with the receiving banks and request for posting immediately

When payment is posted, calculate appropriate penalties and interests.

 

1.2   STATEMENT OF THE PROBLEM

Tax collection is an important function of the Federal Inland Revenue Service.  However, there are some teething problems that inhibit effective and efficient collection system.  They are as follows:

  1. Inadequate government regulation on collection system
  2. Lack of total commitment and adequate tax policies.
  3. Lack of transparency on the part of the tax administrators.
  4. Frauds committed by both F.R.S staff and collecting agents.
  5. Delay in remitting taxes collected and in some cases outright diversion of taxes collected.
  6. Lacking adequate remuneration for collection staff of F.R.S.
  7. Lack of functional equipments to detect frauds.
  8. Lack of proper monitoring
  9. Lack of shift penalty for erring
  10. There is no proper accountability of the amount collected by various agents by the government and this brings about apathy among the tax payers.

 

1.3   AIMS AND OBJECTIVES:

The aim and objective of this research work is to appraise the systems of tax collection generally with special emphasis on the Federal Inland Revenue Services and the possibility of improving it. To do that the following objectives are set:

  1. To investigate whether the subject of every state or community pays tax to support the legitimate authority within the requirement of the social contact.
  2. To investigate whether the tax to be paid is certain in relation to the amount to be paid the authority to collect it, the time or period when it is to be collected.
  3. To investigate whether the tax is simple to understand and administer.
  4. To investigate whether the tax system is flexible in federal and democratic country where there are always changes of government.
  5. To investigate whether the request for payment of taxes is done at a time when it is most convenient for the tax payers.

 

1.4   RESEARCH QUESTION

Based on the objectives stated, the research questions are as follows;

  1. Is every subject of every state or community pays tax to support the legitimate authority within the requirement of the social contact.
  2. Is the tax paid certain in relation to the amount to be paid, the authority to collect it, the time or period is to be collected?.
  3. Is the tax system simple to understand and administer?
  4. Is the tax system flexible in Federal and democratic country where there are always changes of government?
  5. Is the request for payment of tax done at a convenient time for the tax payer?

 

1.5   RESEARCH HYPOTHESIS

In line with the problem statement and the objectives of the study, the following hypotheses are formulated.

H1:   Every subject of every state or community pays tax to support the legitimate authority within the requirement of the social contact.

H2:   The tax paid is certain in relation to the amount to be paid; the authority to collect it, the time or period is to be collected.

 

H3:   The tax system is simple to understand and administer.

H4:   The tax system is flexible in federal and democratic country where there are always changes of government.

H5:   The request for payment of tax is done at a convenient time for the tax payer.

 

1.6   SIGNIFICANCE OF THE STUDY

The need for efficient and effective tax collection system makes it imperative that a research of this nature be carried out.

Over the years, citizens have been subjected to harsh and intimidating processes with a view to making money for government especially state level where consultants were hired to do the job of state Internal Revenue Departments.  The same harassment threats of tax payers both individuals and corporate bodies were also used during collection of revenue.

Equally too, by undertaking this research, one is privileged to see if the present facilities on the ground are adequate for efficient tax collection or whether there is the need for review.  These facilities are in terms of human and material resources.  On the whole, research work in this area is justified in the light of the above for the defects or anomalies in the process are detected and solutions preferred.

 

 

1.7   SCOPE OF THE STUDY

Several methods of collecting taxes will employed by different states.  However, this research dwells mainly on the collections system in Federal Inland Revenue Services.

 

1.8   LIMITATION OF THE STUDY

It must also be noted that non-availability of materials on this topic can limit the extent of which one can go in this exercise.  While an attempt will be made to review what the topic is all about at the first two levels of governments, our central focus will be the Federal Inland Revenue.  This will entail discussing with the various relevant units, within the service, the means of collecting the taxes, relationship between the designated banks and the service.

1.9   DEFINITION OF TERMS

BALANCING ALLOWANCES:- Where in any accounting period of a company, the company owing any asset in respect of which it has incurred qualifying expenditure wholly and exclusively for the purposes of operations carried on by it, disposes of that asset an allowance shall be due to that company for that accountancy period of the excess of the residue of that expenditure of the date such asset is disposed of was the value of that asset of that date.

BEST OF JUDGEMENT ASSESSMENT    –       This is the assessment raised on the company when returns are not submitted to the Board or where a company has delivered audited accounts and returns, the Board may refuse to accept the return and to the best of the judgement, determine the amount of the total profits of the company and make an assessment accordingly.

DEMAND NOTE:      It is a notice asking a tax payer to pay after interest and penalty might have been computed.

DESIGNATED BANK –      It is a branch of a selected bank zoned to a particular area for the collection of taxes.

F.I.R.S      – Federal Inland Revenue Service.

I.T.M.A-    Income Tax Management Act

JTB     –    Joint Tax Board

LEDGER CARD        –       This is the card where assessments received from assessing section or department are recorded.

OFFSHORE COMPANY    –       A company doing business in Nigeria, deriving income from it but not resident in Nigeria.

P.A.Y.E –  Pay As You Earn

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IMPACT OF INTERNET COMMUNICATION TECHNOLOGY (ICT) ON THE ACCOUNTING PROFESSION IN NIGERIA. A STUDY OF THE INSTITUTION OF CHARTERED ACCOUNTANTS OF NIGERIA (ICAN

CHAPTER ONE

INTRODUCTION

 

 

1.1 BACKGROUND OF STUDY

Accounting is the process of identifying, classifying and recording, and presentation of financial economic activities of an entity with the aim of facilitating decision making by the users of the information Fidelis (2013). This process is usually done manually with the use of separate ledgers to record financial transactions. It involves the use of paper, books and pen to record and prepare financial statements and manual calculations. This task is tedious and time consuming and can therefore lead to several human errors. This occurrence might be minimal in small entities such as sole proprietorship. Kwanchukwu (2004). However, in big entities such as a public limited liability company, these errors can occur more often without possibility of being detected which can affect the entity on the long run.

There is no doubt that the manual system of accounting is cheaper than the automated accounting system which is one of the reasons why small businesses still use it. But as a business grows, there is the need for a shift from manual accounting system of financial transactions to automated processes i.e. Information and Communication Technology especially in today’s generation where most transactions are performed with the use of electronic gadgets such as Computers, Computer software and the internet Onaolapo et al. (2012). The Accountant only needs to enter the transactions into the software which simply performs computations and presentation thereby relieving the accountant of such task. Any company with large size seeking to be efficient and effective in it financial operations would need to adopt an automated system of accounting. For a company to attain efficiency and effectiveness, it would require capacity to process accurate and timely information, hence, the need for Information and Communication Technology.

Information and Communication Technology (ICT) is often used as an extended synonym for information technology (IT), but is a more specific term that stresses the role of unified communications and the integration of telecommunications (telephones lines and wireless signals), computers as well as necessary enterprise software, middleware, storage, and audio-visual systems, which enables users to access, store, transmit and manipulate information. ICT is an umbrella term that includes any communication device or application, encompassing; radio, television, cellular phones, computer and network hardware and software. Jordan (1999)

Information technology has been around for a long time as long as people have been around because there were always ways of communicating through technology available at a point in time. There are four (4) main ages that divide up the history of information technology These ages include; pre-mechanical, mechanical, electromechanical and electronic only the latest age i.e. electronic and some of the electromechanical age really affects us today. Yusuf, M.O. (2005).

In the recent past, before the inception of ICT, accountants of an organization were using a socially acceptable behavioral method of reporting accounting and economic reports, carried out during accounting year ends Kwanchukwu (2004). Accounts prepared include statement of account, statement of financial position, cash book, and statement of cash flow. The ICT, on accounting practice in Nigeria has become a subject of fundamental importance and concerns to all business enterprise and is gradually becoming a prerequisite for local and international competitiveness. It is obvious that the way accountants plan and take decision on what and how to provide their service in the accounting profession has been affected immensely by Information and Communication Technology (ICT). This has continued to change the manner in which accounting practice and their corporate relationships are organized worldwide and the variety of innovative device available to improve and facilitate the speed and quality service delivery. A major ICT has been made on accounting is the ability of companies to develop and use computerized system to track and record financial transactions properly and accurately. The recording of business transaction manually on ledgers, papers, spread sheets etc has been translated and computerized for quick and easy presentation of individual financial transaction and give report on it. (Granlund & Mouritsen, 2003).Shanker(2008)ascertains that the use of ICT in many organization has assisted in reducing transactional cost, overcome the constraints of distance and have cut across geographic boundaries thereby assisting to improve coordination of activities within organizational boundaries. It is very clear that, the computerized accounting system have improved the functionality of accounting departments by increasing the timeliness of accounting information and report preparation of statement of cash flow, market shares report and departmental profit & loss are now more accessible with computerized system.

Computerized accounting systems have internal check and balance measure to ensure that all transactions and accounts are properly balanced before the financial statement is finally prepared. It also will not allow journal entries to be out of balance when posting, ensuring that individual transactions are properly recorded.

Since the inception of information and communication technology (ICT), accountants can now process large amount of financial information and process it quickly through computerized accounting system. Quicker processing time for individual transactions has also lessened the amount of time needed to choose out each accounting period. Transactions that would have taken an accountant months or years to prepare are done quickly and faster and thereby cutting high cost that would have resulted in preparing the reports (Pricewaterhousecoopers, June 2008).This study therefore seeks to examine the impact of Information and Communication Technology in Nigeria a study of The Institute of Chartered Accountants of Nigeria (ICAN)  . This study focused on the overall performance of accounting  and how the adoption of Information and Communication Technology impacts on their daily operations.

1.2 STATEMENT OF PROBLEM

Accountant’s worth is now reflected in higher order critical-thinking skills, such as designing, business processes, developing e-business, model in providing independent assurance and integrating strategic knowledge. Hence, most companies have derived a way of recording and reporting transactions. ICAN are expected to take advantage of  ICT to automate existing processes for conducting business in new and innovative ways. Growth within management accounting and information system is becoming prominent with the advent of ICT. Enterprise Resource Planning(ERP)system, Software and ancillary equipment such as Automated Teller Machine(ATM), Debitcards, Electronic commerce, Computer hardware, Database, Internet, Intranet, Telecommunication, Oracle, Peachtress, Accounting software and Statistical Package of Social Sciences etc. are related products emanating from ICT. Ogbu (2011)

This study seeks to evaluate the degree of ICT adoption by ICAN in the preparation and presentation of financial reported accounts. To what extent are ICAN members literate with the use of ICT? How relevant is ICT to ICAN?

1.3 OBJECTIVES OF STUDY

The main objective of the study is to examine Impact Of Internet Communication Technology (ICT) A Study Of  ICAN ,Nigeria

The specific objectives of the study are to:

Assess the impact of ICT on financial transaction report of  ICAN

Examine the effect of ICT implementation on the financial performance of ICAN

Evaluate the challenges associated with integration of  ICT in accounting profession.

Analyze the importance of ICT in training requirement of an accountant.

1.4 RESEARCH QUESTIONS

For the purpose of this study, the following questions have been put forth in line with the of research objectives;

To what extent has ICT impacted on the transaction report of ICAN?

What are the challenges associated with adoption of ICT in ICAN?

How has ICT improve the financial performance of  ICAN?

What are the importance of ICT in training requirement of accountants?

1.5 RESEARCH HYPOTHESES

The following null hypotheses are formulated to  guide the study:

Hypothesis One:

H0; ICT has no significant impact on transaction report of ICAN

Hypothesis Two:

H0; ICT has no significant impact on improved financial performance of ICAN

Hypothesis Three:

H0; There are no challenges associated with integration of ICT into accounting profession in ICAN

Hypothesis Four:

H0; ICT has no importance in training requirement of accountant

1.6 SIGNIFICANCE OF THE STUDY

The efficiency of accounting practice and the factors that affect the use of ICT covers a wide aspect; ranging from the profession, statutory and a host of several other factors but this work is restricted to cover the impact within accounting practice and profession. The level of ICT investment by companies obtained will help our result to focuses  on financial statement.

This study also serves as a guide for further research work in the impact of ICT on business and finance. Findings from the study will also prove useful to students in the field of accounting.

1.7 SCOPE OF THE STUDY

The scope of this study is to evaluate the impact of ICT on accounting profession in Nigeria. The research work adopts ICAN as a study area.

1.8 ORGANIZATION OF THE STUDY.

CHAPTER ONE; This chapter comprises of the background of the study, statement of the problem, objectives of the study, research questions, research hypothesis, significance of the study, scope of the study, organization of the study and definition of terms.

CHAPTER TWO; critically review related literature, conceptual clarification and theoretical framework relevant to the research study.

 

CHAPTER THREE; Examined the research methodology. It presents the research design, the population, the sample size, the nature and source of data, the method of data collection, the techniques of data analysis, the decision rule and the summary.

 

CHAPTER FOUR; Discussed data analysis which includes; data presentation, test of hypothesis and the results of findings.

CHAPTER FIVE; this chapter gives the summary of findings and conclusion from the research work. Recommendations, limitations of the study and suggestion for further research are also presented.

 

1.9 DEFINITION OF TERMS

a.Information and Communication Technology(ICT):This to the automated means of originating, processing, storing and communicating information and includes recording device, communication system, computer system( including hardware and software component and data)and other electronic devices(AIC PA 2006a, AU319.02).

 

b.Accounting information system (AIS): Is a system of collection, storage and processing of financial and accounting data that is used by decision makers.

 

c.Enterprise Resource Planning (ERP): Is an integrated information system that serves all departments within an enterprise.

 

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THE CHALLENGES OF RATING VALUATION IN NIGERIA

THE CHALLENGES OF RATING VALUATION IN NIGERIA (CASE STUDY OF LAGOS STATE )

CHAPTER ONE

 

INTRODUCTION

  • Background to the Study

It was in 1987, in the wake of some well publicized research works by actuaries Hager and Lord that Drivers Jonas first sponsored Investment Property Databank (IPD) to carry out detailed research into valuation accuracy in the United Kingdom. The Royal Institution of Chartered Surveyors (RICS), as the valuers’ professional body, later took over the role of sponsor. In doing so, they were adopting one of the principal recommendations of Sir Bryan Carlsberg’s Working Party on valuation practices.

In 1985, Udo-Akagha, one of the leading estate surveyors and valuers in Nigeria, while writing a foreword to “Guidance Notes on Property Valuation” noted that;

“there ought to be no reason why two or more valuers valuing the same interest         in a property for the same purpose and at the same time should not arrive at

the same or similar results if they make use of the same data and follow the   same valuation approach”.

In the same vein, in 1998, an editorial on page 2 on “property valuation and the credibility problems” in The Estate Surveyor and Valuer, the professional Journal of the Nigerian Institution of Estate Surveyors and Valuers stated inter alia that

“the valuation process has been the focus of recent debate and controversy both within and outside the profession as cases of two or more valuers giving different capital values with wide margins of variation for the same property abound”.

Comments of this nature have led many to ask whether estate surveyors and valuers are interpreters or creators of value. From the above statements, it is evident that the twin problems of inaccuracy and inconsistency (variance) in the valuation practice exist in Nigeria. Even in developed countries such as Britain, Australia, Canada and USA, the valuers’ estimates, methods and processes have been increasingly criticized for over the past thirty years as clients seek advice in increasingly sophisticated investment markets (Baum and Macgregor, 1992).

In the same vein, there has also been a focus on the seeming inability of valuation estimates to accurately represent/interpret market prices or serve as a security for bank loans. Bretten and Wyatt (2002) observed that valuers do not operate with perfect market knowledge while valuers in many instances follow clients’ instructions, analyze available information, make judgments and respond to different pressures from stakeholders when preparing a valuation in a market atmosphere of heterogeneity. However, the study of valuation accuracy should be a continuing one as is the case in the United Kingdom (UK) where the RICS of late teamed up with the Investment Property Databank (IPD) to produce investigations into valuation accuracy in Britain on a two (2) yearly basis.

The effort in this work will accordingly be the study of valuation accuracy and consistency and the factors influencing their occurrences, to cover a more up to date time period with a view to validating/invalidating, expanding and updating the results in the pioneering efforts of Ogunba (1997), Ogunba and Ajayi (1998) and Aluko (2000). Accordingly, the present effort will be to deal with valuation of properties in the Lagos metropolis which is regarded as the most active investment property market city in Nigeria.

 

  1.2 Statement of the Research Problem

Property valuation performs an essential role in property transactions. It provides advice on prospective purchases and sales in addition to supplying material information to underpin property lending decisions. Moreover, since the 1960s and 1970s, property valuations have been used to proxy the exchange price of property investments for performance measurement purposes. This more recent use of valuation indices is a major difference between the property performance measurements and the performance measurement of other investment media markets wherein measurement are undertaken by reference to market transactions.

The differences have led some analysts to argue against property as a portfolio asset, which in turn has led to the under-representation of property in many portfolios. Moreover, the lack of confidence in the use of valuation-based indices might be evidence that the portfolio industry does not readily accept valuations as accurate indicators of prices (and hence returns) in the absence of accuracy studies proving that they are proxies for each other.

Ajayi (2003) noted that increased valuation accuracy and consistency are the demand of the more sophisticated and enlightened clients in the emerging property market of today and the property market has seen remarkable change within the past forty years. Europe and the US have witnessed the emergence of institutional investors, the management of investments on portfolio basis and the recent advent of new property finance methods including securitization and unitization. Clients are now getting much more sophisticated and analytical in their decision making approaches and therefore increasingly require more accurate and consistent valuation estimates from their consultant valuers.

While Accountants, Stockbrokers and other financial consultants have progressively refined their financial analytical techniques to meet and satisfy their changing clients’ expectations, it is rather unfortunate that the property professionals – represented in Nigeria by the Estate Surveyors and Valuers – have been rather slow and lukewarm in their attitudes and approach to the required accuracy changes in valuation practice thereby resulting into complaints from clients about valuation estimates (Ojo, 2004).

The issue of accuracy is also imperative because the profession as it is today is facing stiff competition in all facets of its traditional areas of practice, taking into consideration the fact that the estate agency aspect of the profession has become an “all comers” affair and moreover, that Engineers, Lawyers, Facility Managers and even some stark illiterates (“quacks” of the profession) do engage in property management functions. At the same time, Quantity Surveyors are agitating to take-over the insurance valuation aspect of the profession, whilst Engineers are also seeking to be plant and machinery valuers. In the face of such stiff competition, the estate surveyors can ill afford to be found negligent in the accuracy of their work.

The implication is that the valuation surveyor is faced with both increasing client requirements for accuracy as well as stiffer competition from related professionals. These twin issues of stiff competition and consistency cry out, as it were, for the valuer to respond with pace setting levels of accuracy, and sophistication in his valuation advice. The problem of inaccuracy in valuation manifested itself recently in the case of the valuation of the assets of Nigeria Telecommunication Limited (NITEL) for privatization/disposal purposes when members of staff of the company as well as the interested stakeholders and members of the public in Nigeria openly voiced out their complaints against the excessively low valuation figures/estimates the estate surveyors ascribed to the assets of the company. It was on the strength of such complaints that the then Federal Government under President Olusegun Obasanjo canceled the whole privatization exercise and ordered a re-valuation.

Other instances of valuation estimate inaccuracy according to Ojo (2004) came from financial institutions who continuously complained about the accuracy and reliability of mortgage valuation figures supplied them, which they considered as under-representing the values of such foreclosed collateral securities. He went further to note other instances of alleged inaccuracy which were being investigated by the Professional Practice Committee of the Nigerian Institution of Estate Surveyors and Valuers.

In addition, Ogunba (1997) and Ogunba and Ajayi (1998) alluded to the fact that the average layman nowadays casts doubt on valuation estimates emanating from estate surveyors and valuers. No matter how unjustifiable the criticisms might be, that estate surveyors and valuers are often influenced to hike their valuation estimates because of the need to increase or generate their fees, such criticisms or allegations are a pointer to the fact that inaccurate valuation estimates call to question the valuation skill, integrity and competence of Estate Surveyors and Valuers especially in their core area of practice. From the legal perspective, there is danger that valuers in Nigeria are increasingly found liable for negligence in cases where their valuation figures or estimates mislead unsuspecting and uninformed clients, notwithstanding the exclusion clauses often entrenched in Nigerian valuation reports (Okoror, 1995).

Besides, there is the looming possibility that the property investing public, faced with continuously unreliable estimates, may decide to dump the services of estate surveyors and valuers in favour of services from other consultants such as the Accountants, Financial Analysts, Engineers or Quantity Surveyors who, they think may be able to provide more realistic and reliable estimates.  It is therefore important for estate surveyors and valuers to wake up from slumber and take the issue of valuation accuracy and consistency more seriously.

Other envisaged consequences of continuous and unchecked inaccuracy and inconsistency are adequately summarized by Aluko (2004) as:

  • Constraints on property performance analysis due to uncertainty surrounding valuations. This may be damaging to the operation of both the property market and property indices;
  • Adverse influence on the relevance of the valuer because if a valuation can only have a limited likelihood of accuracy, the client may question why a valuation is necessary at all;
  • Adverse influence on the credibility of the valuer as inaccuracy in valuation means that professional advice would be meaningless as the whole basis of property advice rests on the assumption that valuations are a good proxy for prices; and,
  • There could be damage to confidence imposed on the property market.

There seems to be relatively sparse research work in Nigeria on valuation accuracy, reliability and credibility as against such studies in the UK, US, Canada and Australia especially in the past three decades. Also, in the face of the globalization of efforts in this very important and core area of the profession; Nigeria and the rest of Africa cannot afford to feel unconcerned and lukewarm if they want to be relevant in the emerging scheme of things.

In the face of such increasing needs for accuracy, reliability and credibility in valuations, we cannot therefore afford to fold our arms in the face of these problems, observations and criticisms and expose ourselves and the profession to ridicule. It is against the foregoing background that the following questions agitate the mind of the researcher in a bid to ensure that valuation estimates become more accurate and standardized in Nigeria. The study focuses in the main on valuations and sale prices of properties as well as valuations between firms by examining the degree to which they are proxies for each other and if not, the reasons why they fail to be proxies. In view of the foregoing, the questions to be addressed include:

  • What is the maximum acceptable margin of error (acceptable to all stakeholders) of valuations relative to realized prices?
  • Are Nigerian valuations a good proxy for valuations of other firms?
  • Are rating valuations a good proxy for property market transaction prices?
  • What are the causes of inaccuracy in property  rating valuations in Nigeria, if it at all inaccuracy exists?
  • What are the condition(s) necessary to ensure correct estimates of market price?
  • Are client influences significant contributors to inaccurate valuations in Nigeria?

 

1.3 Aim and Objectives of the Study

The main aim of this study is to examine the degree of accuracy and consistency in valuers’ estimation of realized property market prices in Lagos metropolis with a view to improving on the quality of valuation practice.

The specific objectives of the study are to:

  1. Ascertain the perceptions of stakeholders as to the maximum acceptable margin of error in valuation estimates relative to sale prices within the study area
  2. Determine if open market valuations are good proxies for real property investment markets in the study area
  3. Examine if open market valuation estimates of one firm are good proxies for contemporaneous valuations of other firms in the study area, and
  4. Identify and examine clients’ mode of influence on valuation estimates.

The essence of the study is to address the above issues and problems by focusing mainly on the questions of reliability/consistency benchmarks and the nature and causes of reliability and consistency of the professionally prepared  rating valuations in the Lagos metropolitan property market.

 

1.4 Significance of Study

The RICS teamed up with the Investment Property Databank (IPD) to carry out investigations into valuation accuracy in Britain on a bi-yearly basis. Since the Nigerian Institution of Estate Surveyors and Valuers (NIESV) and the Estate Surveyors and Valuers Registration Board of Nigeria (ESVARBON) are yet to follow suit, there is the need for estate surveyors in academics to continuously investigate valuation accuracy and consistency and share with their colleagues in practice results and implications of their findings and induce them to fund future research efforts on this issue.

The huge sums of money invested in real estate on an annual basis are enormous. The current happenings in the US with regards to bubble burst from the mortgage sector of the country’s economy are already affecting the fortunes of other countries. To avoid such risks in Nigeria, this study serves as an eye opener for estate surveyors and valuers in practice, other professionals and stakeholders in the real estate business as to the extent of risk they are about to take.

Valuer’s clients are handicapped in decision making by the absence of adequate and reliable information in the property market, unlike the capital market where values of securities can be imputed quickly and easily from the prices at which identical assets trade in regular active markets.  Information about market values in the property market is much more difficult to ascertain due to the heterogeneity of properties, the infrequency with which they trade, and the difficulty in observing or tracking transaction prices due to secrecy.  Additionally, the decentralized nature of most property markets give rise to a dispersion of privately agreed transaction prices about notional market values. The implication of this is that capital market operators and portfolio managers require valuations as a proxy for price. The Nigerian Institution of Estate Surveyors and Valuers therefore needs to encourage research to determine the veracity of inaccuracy claims and if proven, to take corrective action. The present research is in this direction, in an attempt at assisting the profession to justify its property price predicting relevance.

The outcomes of earlier studies carried out by Ogunba (1997), Ogunba and Ajayi (1998), Aluko (2000) and Ogunba (2004) in the area of valuation accuracy/variation have tended to be contradictory in the sense that while Aluko’s work found that valuation estimates emanating from Nigerian valuers were accurate others concluded otherwise. It is necessary to clarify the position as to what can be considered as the acceptable margin of error and identify plausible reasons for valuation inconsistency amongst valuers operating in the same region and with similar educational background. This is necessary to instill confidence in the ever increasing clients searching for genuine information about the real estate market trends over time and in the near future.

 

1.5 Scope of Study

No matter how ambitious a researcher could be, no single study can be all encompassing. Hence, study limits have to be defined clearly. Investments in real estate are an ongoing issue on daily basis all over the country. However, time constraint does not allow for the coverage of the entire country. For this reason, the scope of of this research is restricted to Lagos metropolis where the vast majority of Nigerias’ valuation practice is generated. The Directory of the NIESV (2002 edition) shows that out of 439 registered estate surveying and valuation firms in Nigeria, 52% of the firms are based in Lagos metropolis alone. Lagos Metropolis consists of five convenient business districts namely:  Marina/Broad Street, Lagos Mainland consisting of Yaba/Ebute Meta, Apapa/Ijora,  Ikoyi/Victoria Island  and Ikeja from which deductions are made for each of the districts and for the whole of the Lagos metropolis. The five districts represent the major business sectors of Lagos metropolis, where the bulk of valuation activities normally takes place and where most practicing surveyors are concentrated.  Lagos Island harbours majority of banks, multi-national companies, insurance companies, and also where wholesale and retail commercial activities are concentrated. Lagos Mainland on the other hand represents the intermediary between the former Federal/State capital territory and the new Lagos State capital. Ikeja is the present Lagos State capital with its attendant employment opportunities as well as concentration of commercial activities. Apapa/Ijora axis represents the commercial neighbourhood that has developed overtime as result of the presence of Apapa seaport acting as the drawing force of both people and commercial activities.

In the choice of property to be studied, Ajayi (1990) noted that wide and detailed studies provide stronger basis for rigorous comparative analysis and more generalizeable conclusions. However, the study concentrated on residential property valuation only. This is necessary because sampling all sectors of property valuation may be impossible for a single researcher given the nature of the study and the time limit to complete the study.

In the choice of valuers, three basic classifications of estate surveyors and valuers has been identified namely private-sector estate surveyors and valuers (i.e. those estate surveyors and valuer working in private practice), public-sector estate surveyors and valuers (i.e. estate surveyors and valuers working in government establishments such as Ministries, Corporations etc) and the academicians. The study focused on valuers in private practice because they are in the majority and are actually the people mostly engaged for valuation assignments by various stakeholders.

There are various methods of valuation such as Investment, Cost/Contractor, Residual, Profit and Comparative methods. For this study, emphasis is given to the Investment Method of valuation because most investors look up to the returns they can make on whatever they put into any venture within reasonable time limits. An intensive study of the five methods of valuation, on the other hand would be too wide and cumbersome.

The purposes for demanding for a valuation exercise are varied. There are valuations for rating and taxation, compulsory acquisition, insurance, balance sheet, merger, mortgage, auction, etc. This study is limited to valuation for property sale purposes only. This is to avoid wide study of all purposes of valuation which could lead to conclusions which may be general and without specific implications or applications in the real estate business.

Notwithstanding the above limitations, the validity of the study would not be affected.

 

1.6 The Study Area

Lagos State covers an area of about 3,577 square kilometers, representing 0.4% of Nigeria’s territorial landmass according to Esubiyi (1994). The State shares boundary in the North with Ogun State, West with the Republic of Benin, and stretches for over 180 kilometers North of the Guinea Coast of the Atlantic Ocean. Politically, Lagos State according to Ogunba (1997) had expanded as a result of rural-urban drift and had become a metropolis enclosing settlements such as Mushin, Oshodi, Ikeja, Agege, Shomolu, Bariga, Epe, Ikorodu and Badagry. The 2006 National census put the population of the State at 9,013,534.

Lagos Metropolis has been chosen as the study area because it is the most important commercial city in Nigeria thus providing a sufficiently vibrant economic base and valuation activity which the researcher hopes would provide a vigorous and robust study base Lagos apart from being Nigeria’s former capital, is the largest metropolitan city in Africa. The metropolis is located within the coastal frontage of Lagos State and is bounded in the West, by the Republic of Benin, in the East by Ondo State and Atlantic Ocean in the South and in the North by Ogun State. The metropolis covers an approximate land area of 2,350 square kilometers spreading over four main islands of Lagos, Iddo, Ikoyi and Victoria islands.

On the economic scene, Lagos metropolis has grown from a small farming and fishing settlement to become an important centre of commerce, finance and maritime in Nigeria, housing the headquarters of several banks, industries and commercial enterprises. According to the NIESV Directory (2002), most Estate Surveyors and Valuers aggregate around major business districts of the metropolis such as Lagos Island, Ikeja, Apapa/Ijora, and Lagos Mainland where there is the expectation of a very active property market.

 

 

 

1.7 Definition of Key Terms

In a study of this nature, it is considered necessary and desirable to define key terms with a view to clarifying both operational and constructive definitions to avoid ambiguity. Constructive definition involves substituting the concept or construct of the term we are defining with other concepts or constructs, the operational definition requires that the concept or construct be assigned a type of meaning which the researcher wants to carry throughout the study.

 

1.7.1 Market Value:

Market Value is the estimated amount for which a property should exchange on the date of valuation between a willing buyer and willing seller in an arm’s length transaction after proper marketing wherein the parties had acted knowledgeably, prudently, and without compulsion IVSC (2002). The accuracy of any valuation is, therefore, defined as how close the valuation is to the exchange price in the market place.

 

1.7.2 Market Price:

 Market price refers to realized prices; the recorded consideration paid for a property which has ostensibly been left in the market for a reasonable period of time. The recorded consideration is taken as the best price that a property asset could realistically command in the free market. Transactions do not occur at the point where most players in the market would assess its worth; the transaction occurs at a point which the seller considers to be the highest bid. Market price should therefore capture the highest price at which the property can be sold. Ordinarily, in a perfectly competitive market where there is full information, market value should equate with market price.

 

1.7.3 Valuation Reliability/Accuracy:

Reliability according to Allan (2000) is the degree to which a measurement instrument gives the same results each time it is used, assuming that the underlying object/situation being measured does not change. One can test reliability by determining whether several observers of an object/situation will give similar accounts of it. Reliability is used interchangeably with the term accuracy in this study. Mathematically, reliability/accuracy is usually measured either in terms of percentage standard deviations ranging from ±5% to ±15%, or through statistical tests such as regression equation, where it is expected that the intercept of the equation would be statistically indistinguishable from zero and the constant indistinguishable from one. The study adopts Crosby et al (2003) definition of reliability/accuracy as the closeness (proximity) of the valuation to the realized exchange price.

According to French (2007) uncertainty was defined as anything that is not known about the outcome of a venture at the time the decision was made. Similarly, Mallision and French (2000) observed that “normal uncertainty is a universal and unsurprising fact of property valuation. The open acknowledgement of that fact, and transparent management of its implications, will enhance the utility of valuations”.

 

1.7.4 Valuation Consistency and Variation:

Consistency is a term used interchangeably with the term variation in this thesis. It describes the quality of being mutually constant or not being contradictory. Relating this to the present study, consistency in this study will be taken to refer to the closeness or otherwise of the valuation predictions of two or more valuers who carry out valuations of the same property or properties at the same period of time. The terms reliability and consistency are mathematically measured either in terms of percentage standard deviations or through statistical tests such as regression equation, where it is expected that the intercept of the equation would be statistically indistinguishable from zero and the constant indistinguishable from one.

French (2007) observed that the problem with variance research is that information pertaining to it either has to be set up artificially with a number of valuers asked to provide valuation on set of properties or the analysis relate to valuation s carried out at different points of time in the market. The outcomes of such studies varies substantially and in essence simply reports that different valuers have different ideas and thus produce different valuation figures.

 

1.7.5 Valuation

This is the process of estimating the market value, insurance value, investment value or some other properly defined value of an identified interest or interests in a specific parcel(s) of real estate as at a given date. It is the estimate of the most likely selling price, the assessment of which is the most common objective of the valuer. The most likely selling price is commonly termed “open market” or “market price”. Baum and Crosby (1988) distinguish between two types of valuation: price prediction to the market or to an individual. Valuation in this thesis is taken to be the prediction of most likely sale prices in the market rather than to the individual.

 

1.8 Limitations of Study

In the course of the study the under-listed constraints were encountered. These constraints included:

  1. Limited human, material and financial resources at the disposal of the researcher which imposed restrictions on study coverage.
  2. The technical nature of some of the questions that were put across to respondents which necessitated the researcher resorting into the use of personal interviews for some respondents thus taking a toll on the time of the researcher.
  3. Getting actual selling prices of properties is usually tricky and problematic because the sale of a property is always conducted with a high degree of secrecy. Moreover the market / sales prices stated in documents transferring ownership usually submitted to the Land Registries are, more often than not, manipulated to avoid/reduce tax payments.
  4. The study of a few selected towns and cities can not be completely typical of all towns and cities in a country as big as Nigeria. However, since majority of estate surveyors and valuers in Nigeria aggregate and concentrate in the study area, the findings of the study is believed to be applicable to majority of valuers in the country.

The constraints however did not significantly affect the results of the study because necessary precautions were put in place to consult experienced professionals who had practiced across varying economic spheres before and after Nigeria got her independence. For this reason, the findings, observations and recommendations that emanated from the study could be tested across the major cities within the country and found useful.

1.9 Chapter Summary

In this Chapter, a comprehensive introductory overview to the study was undertaken. The research problem was defined against the background of increasing criticism of valuation methodologies in recent times in Nigeria. The study therefore examined the nature and causal factors of inaccuracy in valuers’ estimation of realized residential property market prices in Lagos metropolis, Nigeria.  The justification for the study was premised on three issues: First is the need for estate surveyors in academics to continuously investigate into valuation accuracy and consistency and share with their colleagues in practice results and implications of their findings and induce them to fund future research efforts on this issue.  The second justification for the study is to serve as an eye opener for estate surveyors and valuers in practice, other professionals and stakeholders in the real estate business about inherent risk in inaccurate and inconsistent valuation.  The third justification arose from the need to determine the veracity of inaccuracy claims and if proven, to take corrective action. The present research is in this direction, in an attempt at assisting the profession to justify its property price predicting relevance. The scope of the study was limited to Lagos Metropolis which is Nigeria’s major commercial/industrial nerve centre. The next Chapter is a review of relevant literature on the subject of study.

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