DESIGN AND IMPLEMENTATION OF Airline reservation system
( a case study of Aero Airlines Nig Ltd)

CHAPTER ONE/INTRODUCTION

1.1  Background of the Study

Throughout commercial airline history, the timely movement of aircraft, passengers and cargo has required the even more timely movement of information. This was never truer than today, where information has become not just an operational tool, but a competitive weapon. To capitalize on this information, the technological revolution and the information society have brought us a dazzling set of capabilities. But, they have also brought us a bewildering array of options for services, costs, methods and products. Many managers find themselves faced with too much of a good thing, too many alternatives. But, airline today means business. Commerce and tourism are the engines of economic development in today’s world. In Airline industry, Airlines, airports, and even governments are competing against each other for travel related income. Staying in front means making investments in enhanced customer service tools, improved management awareness, quicker access to operational information, etc.

All of the technology and service options, and the need to make rapid, well informed decisions, means that many organizations are finding it increasingly difficult, and expensive, to find and retain staff to meet the demands. The effective use of Airline Information System can help solve this problem.

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Multi-database system for seat booking and ticketing is a very powerful integrated computer-based system for managing the technical operations activities of an airline, or aircraft fleet operator. The system can be used worldwide by large and small companies operating many types of fixed and rotary-wing aircraft.

The software designed will be used to collect, store, and analyze information about seat booking and ticketing within the industry.

1.2 Statement of the Problem

As aviation industry is expanding, a lot of airlines are coming up. The

passengers need to book for their flight tickets. The manual method of going

to their local offices to book for their flight ticket is becoming obsolete and

tasking. Flight schedule information needs to be publicized to passengers.

Hence the need for a wide range of publicity and enabling direct information

passage to the centers.

1.3 Aims and Objectives of the Study

In developing an airline seat booking system, we will always keep in

mind to provide to the users the best usability, flexibility and security.

Therefore, we need to make the user interface very flexible and

understandable.  Moreover, since the record updates is a database we need to

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consider about security issues so that flight booking information retrieval is not interrupted. The new system is designed to take care of the following:

Create an online system for customers to view all domestic flights.

Create an online system for customers to view domestic flight schedule and their flight rate.

Enable online flight bookings.

Give online access to passenger’s suggestions or complaint on flight operations.

Showcase flight maintenance information to customers

Give passengers access to send their complaint about flight operations or services.

Creates online news publication for flight operators accessible to customers.

Makes available the number of flights operated by an airline.

Maintain a robust database for flight information management